Tom Holman

Husband, dad of 3 kids 5 & under, CPO at Flex, previously @stripe @google; all opinions are my own

[Tom Holman @TTHolman]

@stevehind I mean, the solution for 80% of scenarios often does often take a small % of the total time…the issue is, for a lot of software, it isn’t okay to drop the remaining 20% in the floor!

[Tom Holman @TTHolman]

@jmover If you cut the data for weekends only, my hunch (as a parent) is that the % of days is even higher 😅

[Tom Holman @TTHolman]

@gerstenzang 👏👏👏

[Tom Holman @TTHolman]

@dyett @nhoughte Amazing…I am seriously jealous of what they have going ❤️

[Tom Holman @TTHolman]

@tarstarr @gerstenzang @msiliski Another big problem with writing cultures is that they need to explicitly deal with the need to prune stale/incomplete docs or you have a lot of authoritative sounding content that is…wrong. Diagrams can be wrong/stale but that seems less pervasive anecdotally.

[Tom Holman @TTHolman]

@alexisohanian The “Italian Stallion” was the move 😥

[Patrick Collison @patrickc]

Stripe, live: https://t.co/CtyT1XIhrL.

[Tom Holman @TTHolman]

@TimothySmithSF Amazing. Curious to see if she will lay out and fully refute the bear case or focus on the bull…

[Tom Holman @TTHolman]

@gerstenzang @dyett @rexsalisbury Yeah I was more commenting on the y/y growth (140%) vs margin, but ++ to your point @gerstenzang

[Tom Holman @TTHolman]

@dyett @rexsalisbury Wonder if they picked up a bunch of consumer accounts from former SVB customers?

[Patrick Collison @patrickc]

People usually associate Stripe with the simplicity/power of our APIs (which we're proud of), but I think the revenue uplift that users report is just as important.

(The increase comes from a combination of network-level optimizations, adaptive payment method coverage, and better UIs. This is basically a Pareto improvement for the ecosystem -- the uplift for businesses is also a reduction in friction/barriers for consumers.)

https://t.co/CvHnpQdwSU

[Tom Holman @TTHolman]

@taaracries 👏

[Tom Holman @TTHolman]

- Jobber saved 36+ hours in manual work per quarter across multiple teams.
- Togetherwork reduced downgrades to under 1% of all their processed payments
https://t.co/owd2NyCHpG
https://t.co/iGaDx2DmNB

[Tom Holman @TTHolman]

Platforms like @getjobber and Togetherwork now use @stripe’s new Network cost insights report to better understand and reduce card network fees.

[Tom Holman @TTHolman]

Today, we shared our annual user letter which highlights the power of @stripe’s payment optimization tools.

For users like @HLInvest, the UK’s largest retail investment platform, we helped them reduce failed payments by £540m last year.

[John Collison @collision]

Our Stripe 2022 annual letter: https://t.co/fu4wfe8lbd

[Tom Holman @TTHolman]

Wonderful explanation from @patio11 of why @stripe shipped a few of the key things that we did last week, and how they help reduce fraud and false declines

[Patrick McKenzie @patio11]

Today's Bits about Money covers some fun but unglamorous improvements to credit card protocols spearheaded by Stripe, using an innovative hack around having to upgrade every bank and business using card to get them over the line.

https://t.co/Ag57Nre5WO

[Tom Holman @TTHolman]

In the last three months, businesses using @stripe generated *billions* of dollars in additional revenue—thanks to higher auth rates from Enhanced Issuer Network, network tokens, and card account updater.

Read more in our guide: https://t.co/tBmTVjXrUO.

[Tom Holman @TTHolman]

This week, @stripe shipped updates to improve auth rates, minimize fraud, and boost revenue for businesses—out of the box. ⤵️

[Tom Holman @TTHolman]

💳 Real-time card account updater is now available in the EU and UK with @Visa: Credentials are renewed as a transaction is processed to avoid payment failures.

https://t.co/h4jEdgc2YX