@GinaHele@helptobuy My conveyors got the redemption pack but basically need to restart again because the completion date is outside the RICs valuation 3 months so the HTB won’t accept a valuation expired. It’s simply a joke this process.
@Summerhaych@helptobuy Basically my conveyers got the redemption pack but Because the completion date fall out of the RICs valuation I would need to get another valuation which means more money to spend and restart again with help to buy customer service. this process is just a joke
@helptobuy@HomesEngland@TheFCA need to address the issue of who’s is administering. It’s ridiculous to not be able to communicate with the customer service, people are incurring serious financial Harm due to inefficiency of their process. When will I receive my redemption statement ?
@FrothehBevveh@MordylPawe@helptobuy@Everyone Same - I sent everything they needed and still waiting to hear. I tried to contact them at all hours. It’s impossible to speak to them. I am so sick and tired of all this
@helptobuy@BBCNews you really need to investigate what’s going on with them. It’s impossible to get through and they are putting people at risk with their remortgage if you want to redeem the loan, This is simply unacceptable! Someone needs to do something about it.
@helptobuy URGENT- this is simply unacceptable, the long waiting time and not receiving any response from yourselves. I have set all the docs back in June! I need a redemption statement ASAP!!!
@helptobuy URGENT- I need redemption statement. I sent all documents back on 2/06/23 and paid admin fee. This is very disrespectful. I need someone to reply to me because it’s impossible to call you as always on hold.
@helptobuy Your process cause harm to so many individuals. @TheFCA you must to look into the help to buy process they are putting at risk people by not providing clear information to when someone get have redemption statement and proceed to pay the help to buy loan.I need someone to respond
@helptobuy Been trying to contact you as I need ASAP a redemption statement, this process has been very distressing. Not knowing how long it can take surely it’s not in line to the consumer duty as you haven’t provided clear information. I sent all docs on the 2nd of June.
@PuffinWhisper @aayaah_f @ItalyinUK@MinisteroSalute Mi spiace tanto - vai su Facebook c’è una pagina chiamata azione collettiva italiani bloccati in Gran Bretagna- ci sono tanti nelle stesse condizioni
@British_Airways Yes , I received an email that I will get the voucher but I still haven’t received anything. Please can you assist and give me an update about my voucher