Ken Colburn

THE Original Data Doctor - Founder/CEO of Data Doctors Computer Services & Data Forensics labs - Media Tech Personality, Wine Lover, golf & travel nut

[Ken Colburn @TheDataDoc]

@bookingcom ALSO, beware all the scammers pretending to be @bookingcom support! I almost fell for one of them that was offering a quick refund!

[Ken Colburn @TheDataDoc]

@bookingcom should really rebrand as #BaitandSwitch.com
Be warned fellow travelers, even if you establish their highest status (Lvl 3 Genius), they'll provide no assistance when a hotel is being dishonest. Sophia Oia View in #Santorini even deleted their message that admitted it

[Ken Colburn @TheDataDoc]

@bookingcom And then, after an hour on the phone, they disconnected the call when I asked for a supervisor! I will continue to post every ridiculous interaction so that it might help others avoid this platform!

[Ken Colburn @TheDataDoc]

@bookingcom What a complete waste of time! I fell for your 'other resources' BS and called your Genius level support. Keep in mind we were told you couldn't do anything for 48 hours & now your saying another 24 hours for an investigation?? Apparently, bait & switch is OK with @bookingcom

[Ken Colburn @TheDataDoc]

What an incredibly ridiculous situation @bookingcom has created for us in #Santorini

We booked a specific room at Sophia Oia View hotel and got taken to a completely different property in a room that's not even close to the booking.

The response from @Bookingcom is to wait 48

[Ken Colburn @TheDataDoc]

@bookingcom Your 'customer disservice ' department has all of the information - they made it clear you weren't going to do anything for 48 hours. It's far too late to salvage the wreckage you created

[Ken Colburn @TheDataDoc]

@Desk_Booking1 You had the opportunity yesterday over a 6 hour period to provide help, but chose to use your set 48 hour policy as your only option. We've already provided the evidence to our credit card company to dispute the charges as we had to book elsewhere.

[Ken Colburn @TheDataDoc]

@bookingclaim202 You had the opportunity yesterday over a 6 hour period to provide help, but chose to use your set 48 hour policy as your only option. We've already provided the evidence to our credit card company to dispute the charges as we had to book elsewhere.

[Ken Colburn @TheDataDoc]

@Paulelxf You had the opportunity yesterday over a 6 hour period to provide help, but chose to use your set 48 hour policy as your only option. We've already provided the evidence to our credit card company to dispute the charges as we had to book elsewhere.

[Ken Colburn @TheDataDoc]

@Airbnb_Media_ Your auto reply system didn't read what I posted...you guys were the heroes!

[Ken Colburn @TheDataDoc]

@Bookngc___m You had the opportunity yesterday over a 6 hour period to provide help, but chose to use your set 48 hour policy as your only option. We've already provided the evidence to our credit card company to dispute the charges as we had to book elsewhere.

[Ken Colburn @TheDataDoc]

@CenterSupp97665 You had the opportunity yesterday over a 6 hour period to provide help, but chose to use your set 48 hour policy as your only option. We've already provided the evidence to our credit card company to dispute the charges as we had to book elsewhere.

[Ken Colburn @TheDataDoc]

@help_pro001 It's too late, you've lost 2 full-time travelers that were at your highest status forever. We spend too much money annually to risk ever being put in this situation ever again.

[Ken Colburn @TheDataDoc]

@bookingcom Here's what was advertised and what they're saying is the same class

[Ken Colburn @TheDataDoc]

@bookingcom Here's what was advertised and what they're saying is the same class

[Ken Colburn @TheDataDoc]

@bookingcom At this point, I just want to warn others that @bookingcom allows hotels to misrepresent what is being booked and will do nothing to help their customers, even when it's clearly a bait and switch situation.

[Ken Colburn @TheDataDoc]

hours to see if the property will provide a resolution. We're only here for 3 days on our 40th anniversary trip in a crappy room that's half the price of what we paid. Great customer service guys...

[Ken Colburn @TheDataDoc]

@EWatts78 This is a real cookbook and it's a hoot! https://t.co/szGfNwtE05