Steven Godson (Architect / Developer)

ITSM Architect and Freelance Fullstack Developer (JavaScript 💙 MERN 🧡 HTML/CSS ❤️), husband, father, avid gamer, and trainee Mandalorian. he/him

[Steven Godson (Architect / Developer) @TheStevenGodson]

SaaS didn't kill ITSM governance. It just moved the keys to someone else's pocket. The vendor owns the baseline, you own the context, and the CMDB was never designed for either.
https://t.co/YLeXeZnBc0
#ITSM #ITIL #SaaS

[Steven Godson (Architect / Developer) @TheStevenGodson]

Every feature flag is a branch in your runtime behaviour. Left unmanaged, flags become a second undocumented codebase nobody owns. Treat them as operational artefacts with owners and a lifecycle, not clever if statements.
https://t.co/ATEUAwUIqU

[Steven Godson (Architect / Developer) @TheStevenGodson]

"Zero Ticket IT" is an unfortunate name. It implies the absence of something rather than the presence of something better. The ticket becomes an artefact, not an event.
https://t.co/4ZBkeBpxeW
#ITSM #AgenticAI #ITIL

[Steven Godson (Architect / Developer) @TheStevenGodson]

Nobody sets out to build a complicated ITSM process. Complexity is not a decision, it is a residue. It accumulates one well-intentioned exception at a time, until the process needs a process to explain it.
https://t.co/a52lnYsM5G #ITSM #ITIL4

[Steven Godson (Architect / Developer) @TheStevenGodson]

Problem management: the practice everyone puts on the org chart and no one puts in their working week. Firefighting never stops precisely because nobody's doing it. https://t.co/Gn00QpFSbp #itsm #problemmanaement

[Steven Godson (Architect / Developer) @TheStevenGodson]

Everything you skimped on in peacetime presents its invoice all at once, during the major incident. The most expensive moment is the one nobody will call one.
https://t.co/UsCtJcpl5F
#ITSM #MajorIncident

[Steven Godson (Architect / Developer) @TheStevenGodson]

Unconventional Leadership

Genghis Khan. Mal Reynolds. A Michelin-starred chef. A WW2 Fleet Admiral.

Turns out they all had more to say about leadership than your last management training day.

11 posts. Free. No fluff.

https://t.co/oLYOT62gTW

#Leadership #SciFi #History #ITSM

[Steven Godson (Architect / Developer) @TheStevenGodson]

The ticket has been the atomic unit of ITSM for as long as most of us have been doing this. So when "Zero Ticket IT" starts trending, with agentic AI positioned as the delivery mechanism, I pay attention.

https://t.co/ykC5gEqHW6

#ITSM #AgenticAI #ITIL4

[Steven Godson (Architect / Developer) @TheStevenGodson]

AI Governance
{ by Steven Godson } from @hashnode https://t.co/ZYVFBrJaEK

[Steven Godson (Architect / Developer) @TheStevenGodson]

Just got my ticket for @Nextjs Conf — claim yours!

https://t.co/UXUiz6HpDU

[Steven Godson (Architect / Developer) @TheStevenGodson]

Inside an XLA
{ by Steven Godson } from @hashnode https://t.co/deqvQzQISJ

[Steven Godson (Architect / Developer) @TheStevenGodson]

@DThompsonDev Behind the camera as the flash will blind them!

[Steven Godson (Architect / Developer) @TheStevenGodson]

NextJS MD - Adding 'Latest Posts'
{ by Steven Godson } from @hashnode https://t.co/KNdbwYgEKd #Nextjs #markdown #react #javascript

[Steven Godson (Architect / Developer) @TheStevenGodson]

ITSM and DevOps
{ by Steven Godson } from @hashnode https://t.co/9U4Wbc9Q9P

[Steven Godson (Architect / Developer) @TheStevenGodson]

Filtering your Markdown posts
{ by Steven Godson } from @hashnode https://t.co/DNV9XGkmtX #nextjs #markdown #blog

[Steven Godson (Architect / Developer) @TheStevenGodson]

Creating a NextJS blogging website using Markdown
{ by Steven Godson } from @hashnode https://t.co/GtdukTNAe0 #nextjs #markdown #blog

[Steven Godson (Architect / Developer) @TheStevenGodson]

@RickHunter7

[Steven Godson (Architect / Developer) @TheStevenGodson]

@greg16676935420 so, 10k for a lite breakfast? I think I could cope...

[Steven Godson (Architect / Developer) @TheStevenGodson]

An intro to ITSM
{ by Steven Godson } from @hashnode https://t.co/k17raXRus2

[Steven Godson (Architect / Developer) @TheStevenGodson]

Intro to Regex
{ by Steven Godson } from @hashnode https://t.co/CseJpzcIQh