Tricia Johnson

Freelance online editor, subeditor, proofreader and writer of all things English; general funlover, horse/dog fanatic and professional nosey parker

[Tricia Johnson @TheWordWeaverUK]

@Wowcher @badcustomerservice ..... Wowcher customer services? Helloooooooo? Do you even exist?? Zero help after weeks of trying. All I want to do is access my account ... or create a new one. Instead I just keep being sent round in circles .. and getting nowhere.

[Tricia Johnson @TheWordWeaverUK]

@pandocruises credit where it's due (no pun intended!) Finally after weeks of wrangling you've come up trumps.... so thank you! #CustomerService

[Tricia Johnson @TheWordWeaverUK]

@tescobankhelp The query is NOT about travel insurance ...... it's about home/contents insurance ...pls advise how to contact them

[Tricia Johnson @TheWordWeaverUK]

@TUI @Allianz @tescobankhelp So when is #baggage (in this case a mobility scooter carried in the hold of an aircraft (LOOOOOOOOng story) NOT baggage after all?? When you try and make a claim for irreparable damage to it on your travel insurance, that's when .....

[Tricia Johnson @TheWordWeaverUK]

@AllianzAssistUK @Allianz @tescobankhelp Hello. I have done as you suggest. I am disgusted by your refusal of my travel claim for my wrecked mobility scooter. NOWHERE in the policy wording does your quoted definition of "baggage" -- on which you base my rejection -- appear!

[Tricia Johnson @TheWordWeaverUK]

Should of course have included @TUIUK and @pandocruises in the original .......

[Tricia Johnson @TheWordWeaverUK]

@pandocruises Shame YOUR support doesn't extend to providing adequate "assistance" to your disabled passengers when their holiday falls apart through no fault of their own, hey #customerservice #PandO

[Tricia Johnson @TheWordWeaverUK]

#customerservice @tuiuk @TUIgroup How can I make an urgent claim for damage caused by #tui baggage handlers to my mobility scooter which has not only totally ruined my holiday with #POCruises but will cost a fortune to replace? I am currently unable to telephone the UK

[Nicola Jane Swinney @NicolaJSwinney]

I am chuffed beyond measure with my new dog book. The words are brilliant, obvs (just kidding), but the illustrations are nothing short of genius. #amwriting #dogsoftwitter

[Tricia Johnson @TheWordWeaverUK]

@Monty_Roberts Massively well said Monty xx

[Tricia Johnson @TheWordWeaverUK]

@LloydsBank ok I understand that, thank you

[Tricia Johnson @TheWordWeaverUK]

@LloydsBank absolutely OUTRAGEOUS "non" @customerservice just held for ages (23min) on phone to speak to Lloyds CC dept about a dodgy transaction, eventually answered by a human who literally just said "What are you calling for?", I told her and she promptly hung up.

[Tricia Johnson @TheWordWeaverUK]

@LloydsBank Can you give me a number which will be answered by someone competent?

[Tricia Johnson @TheWordWeaverUK]

@LloydsBank And the FB group says to continue on Twitter ...... so. Left hand/right hand?? Still outrageously bad customer service ..... I've only been with Lloyds since 1970 after all ....

[Tricia Johnson @TheWordWeaverUK]

@LloydsBank No this is NOT a satisfactory reply, unless you can give me a number with which I will get through in reasonable time and speak to someone qualified to answer my query ....

[Tricia Johnson @TheWordWeaverUK]

@LloydsBank I've replied but heard nothing? (We did have a power cut here in between though, to be fair!)

[Tricia Johnson @TheWordWeaverUK]

@LloydsBank Hello, no they didn't. Please DM me .....

[Tricia Johnson @TheWordWeaverUK]

@NicolaJSwinney Excellent!

[Nicola Jane Swinney @NicolaJSwinney]

As a former showing editor at @horseandhound I am incredibly proud of my friends @Judge2250 and Louenna Hood for all that they’re doing to help in Ukraine️. Some people talk, others do. #UkraineUnderAttaсk #UkraineRussiaWar #UkraineCrisis #UkraineAppeal

https://t.co/wbtTDdf4O9