@BestBuy your IVR system is absolutely horrible. It can't decipher basic requests, takes forever to get to simple department selection (doesn't recognize the word department?!). When I do get to an operator, several of the departments extensions don't work. What is going on?
@Delta you have a real problem with crew coverage at DTW. Delayed 8 hrs and still waiting. No red coats. Gate agents know nothing. Sky clubs are full. @PeteButtigieg queue this up after your Southwest investigation.
@getwired And then your only choice is the elevator -- this escalator outage drives me nuts. Been out of service for at least 50% of airport travel this year.