My payout of $1,011.44 has been rejected by @fundingurtrades and I want to share exactly what happened.
I'll let the trading community decide whether rejecting an entire $1,011.44 payout over these circumstances is a fair and transparent application of the rules?
Before requesting my payout, I contacted their support to get complete clarity regarding the 3-minute minimum hold rule. I specifically asked what would happen if a trade closed before 3 minutes. Would my account be breached? Would my payout be rejected?
Their response was that it would be considered a soft breach and "could or couldn't affect the payout after verification from the team." They never clearly stated that a few soft breaches would automatically result in my entire payout being rejected, nor did they provide any threshold or define what "multiple" violations actually mean.
Another thing that was never made clear is how this rule applies when a trade naturally hits TP or SL within 3 minutes due to normal market volatility. There is no explanation in the rules about whether winning and losing trades are treated differently or how such situations are evaluated.
In my case, only 3 trades closed within 3 minutes 2 profitable trades that made $72 and $50, and 1 losing trade where my Stop Loss was hit within 3 minutes. The losing trade itself shows there was no attempt to exploit or intentionally bypass the rules. Markets move unpredictably, and both TP and SL can be hit within minutes.
Despite this, my entire payout of $1,011.44 has been rejected.
I fully understand that the 3-minute minimum hold rule exists, but I could not find any official rule stating that a few soft breaches automatically result in a complete payout forfeiture. Even their own support described it as a soft breach that "could or couldn't affect" the payout not an automatic rejection. Their rules also state that multiple violations can result in account termination or payout forfeiture, but they never define what "multiple" actually means or what objective criteria are used to reach that decision.
I repeatedly asked support to explain the policy clearly and to point me to the exact clause that justifies rejecting my entire payout, but I never received a clear explanation.
I'm not asking for special treatment. I'm asking for transparency, consistency, and clearly defined rules. If an entire payout can be denied because a few trades naturally closed within 3 minutes, then that consequence should be explicitly written in the rules, along with a clear definition of what constitutes "multiple" violations and how TP and SL scenarios are evaluated. Traders should know exactly what they're agreeing to before they trade not only after they request a payout.
@BossMohitt@TrustedPropHub@raghavsharmafx@aardytrades