Tom Meehan

[Tom Meehan @ThisIsMeehan]

@British_Airways I can’t get through to the Executive Club customer service. Either the automated phone line says its too busy. When I’ve spoken to an agent the line get cut off? Have tried 19 times now

[Tom Meehan @ThisIsMeehan]

@Gatwick_Airport @TrueBlu53783766 Are you sure they are doing their best though @Gatwick_Airport ?

[Tom Meehan @ThisIsMeehan]

@virginmedia (It’s about 5 weeks at this point)

[Tom Meehan @ThisIsMeehan]

@virginmedia hey guys, guess how many weeks my broadband has been down now?

[Tom Meehan @ThisIsMeehan]

@virginmedia Check out my tweet history

[Tom Meehan @ThisIsMeehan]

@mike_rigg @virginmedia Just leave virgin mike. My broadband has been down for 3 weeks and nobody at virgin cares. I’ve had exactly the same experience. If you call @bt_uk they’ll pay your Virgin cancellation fee.

[Tom Meehan @ThisIsMeehan]

@KevinLe80186509 @virginmedia Mine has been down for 3 weeks, abandon all hope Kevin. I called @bt_uk earlier. They pay Virgins cancellation fee if you sign with them.

[Tom Meehan @ThisIsMeehan]

@JillFitzSimons Nah no repairs atm, at least for the last three weeks hey @virginmedia

[Tom Meehan @ThisIsMeehan]

@Jonnyish @virginmedia I’ve had this for 3 weeks. If you call @bt_uk they’ll pay your Virgin cancellation fee. Virgin are truly awful.

[Tom Meehan @ThisIsMeehan]

@virginmedia Lol on the phone they suggested writing in a letter? Why does everyone at virgin insist on getting me to use different way of complaining? Why don’t you just fix my (and my neighbors) broadband?

[Tom Meehan @ThisIsMeehan]

@virginmedia my broadband isn’t been working since Tuesday. Your customer service agents keep fobbing me off. You even cancelled my engineer appointment. When I asked to cancel, you said it would cost £240 to ‘disconnect’.
What’s going on over there?

[Tom Meehan @ThisIsMeehan]

@virginmedia 2 days ago. Still having issues. This is literally unbelievable. Nobody in my apartment block with virgin can work.

[Tom Meehan @ThisIsMeehan]

@virginmedia I called that number. They told me to observe my speed for 7 days.

[Tom Meehan @ThisIsMeehan]

@virginmedia Can you guys waive the cancellation fee? I don’t want to be a virgin customer anymore.

[Tom Meehan @ThisIsMeehan]

@virginmedia No it’s all down now. Nothing will connect to the internet.

[Tom Meehan @ThisIsMeehan]

@virginmedia I did a test with my Apple TV (via Ethernet)

[Tom Meehan @ThisIsMeehan]

@virginmedia Oh and your automated phone line keeps hanging up on me.

[Tom Meehan @ThisIsMeehan]

@virginmedia Hey guys my broadband works again after 8 days. But my speed is going between 0.5mb and 10mb (I signed up for 500mb/s).

[Tom Meehan @ThisIsMeehan]

@virginmedia I just want my broadband back. Or at the very least an ETA I can rely on.

[Tom Meehan @ThisIsMeehan]

@virginmedia Yeah everybody at virgin is telling me the same. The estimate has been moved again. A full week without internet now.

[Tom Meehan @ThisIsMeehan]

@virginmedia Yes but it keeps getting moved back. Broadband still down.