Tom Sherratt

Civil Engineer and ICE West Midlands Graduates and Students Committee Chair 2017/2018.
All views are my own and I tweet them in a purely personal capacity.

[Tom Sherratt @Tom_Sherratt]

Hi @myenergiuk, I wonder if you can help? I've been having issues with my libbi inverter stopping working once the battery reaches 100%. I raised a ticket (338129) on 19/5, replied confirming I still need help on 3/6 but I've yet to hear anything back or get the matter resolved.

[Tom Sherratt @Tom_Sherratt]

@g__j @AngusTheValuer @OctopusEnergy @sarah_go_green @pete_miller You can't change your Direct Debit to £0 but you can change it to £1!
We are in a similar situation with £235.53 and last month overall our bill was -£15.84 but our recommended Direct Debit is £168.18.

[Tom Sherratt @Tom_Sherratt]

@g__j really found Inside Octopus ep. 16 an interesting listen but I'm curious, how does Kraken's generative AI sign off an email reply to me, does it have a human name?

[Tom Sherratt @Tom_Sherratt]

@g__j @WhichUK As you've grown your customer service, which was great once, has suffered.
I spotted this £90 credit with a Cupra EV. I've provided reg and order number as on the page but been told that's not enough and had no reply since 15th January...

https://t.co/UMGG691THU

[Tom Sherratt @Tom_Sherratt]

Hi @OctopusEnergy, I'm having trouble switching to Go whilst I wait for my zappi to be compatible with Go Intelligent. Customer services take days to respond to emails and don't make sense. Customer service was your biggest differentiator, is there someone who can get in touch?

[Tom Sherratt @Tom_Sherratt]

Hey Suzanne Chappell(@SuzanneCha34876), thank you for following me

[Tom Sherratt @Tom_Sherratt]

Hey Delia Paislee 🔞(@DeliaPaislee823), thank you for following me

[Tom Sherratt @Tom_Sherratt]

@literaryharriet I guess you can't just say "I don't" ?

[Tom Sherratt @Tom_Sherratt]

Hey Peigh(@Peigh658688), thank you for following me

[Tom Sherratt @Tom_Sherratt]

@JordeeBrompton So just to confirm, does this mean the current iteration of the libbi can never be used to force discharge to the grid and take advantage of premium rates like Octopus Flux, or that it's something that needs to be enabled?

[Tom Sherratt @Tom_Sherratt]

@JordeeBrompton Hi @JordeeBrompton, I've just had a reply from David in your technical team that the libbi isn't designed to discharge to the grid. That doesn't sound correct to me and if the libbi isn't then it won't be compatible with Octopus Flux Intelligent or similar tariffs either?

[Tom Sherratt @Tom_Sherratt]

@JordeeBrompton Thanks! I reached out to corporate Twitter account, support via email and in the forums (where it was really popular) but as yet no reply!
If libbi could learn how much power the home uses 4pm - 2am and discharge the rest of the battery 4pm - 7pm that would be really clever! 🤓

[Tom Sherratt @Tom_Sherratt]

Hey Adelina(@adelina85hand), thank you for following me

[Tom Sherratt @Tom_Sherratt]

@JordeeBrompton Thanks! That's Octopus Intelligent and Octopus Flux Intelligent but I'm interested in 'standard' Octopus Flux which wouldn't need an integration, just to force charge in the cheap hours (2am - 5am) and force discharge in the premium hours (4pm - 7pm).
https://t.co/m9B1CNHv8l

[Tom Sherratt @Tom_Sherratt]

Hey Andrew Walls 🇺🇦(@TheEdTechSchool), thank you for following me

[Tom Sherratt @Tom_Sherratt]

@JordeeBrompton @GoingElectricUK @OctopusEnergy Hi @JordeeBrompton are you able to help with getting the libbi integrated with Octopus Flux? As far as I can see that wouldn't need Octopus' support. So far I've reached out via Twitter and email to customer support but not hearing anything back which worries me a bit!

[Tom Sherratt @Tom_Sherratt]

Hi @myenergiuk, just had your fantastic libbi installed and commissioned and I'm waiting for all the paperwork to apply to join @OctopusEnergy Flux tariff but it's not an option when I go to set up my tariff in your app, do you know when it's coming please? Thanks! 🐙⚡🔋

[Tom Sherratt @Tom_Sherratt]

@literaryharriet We have tried to tell people not to stroke Oliver as he can look very friendly up until the point he becomes overwhelmed and bites the hand that's encroached his personal space... they don't always listen.

[Tom Sherratt @Tom_Sherratt]

Hi @nectar - can you help me please? It looks like someone has somehow cloned my Nectar card and is using it fraudulently in a @sainsburys store I've never been to, spending my hard earned points by the thousand. I need to stop them ASAP and get my points back please.