Trevor Routledge

[Trevor Routledge @TrevorRoutledge]

@MBonvoyAssist Morning - thanks for the quick response. Can’t see the DM icon. Do you need to follow me? Or change your DM settings?

[Trevor Routledge @TrevorRoutledge]

@Marriott Hi - do your hotels answer e-mails? Great weekend away at @HanburyManor but charged more than what was agreed at checkout. And e-mails going unanswered 🤷🏻‍♂️

[Trevor Routledge @TrevorRoutledge]

@HMRCcustomers Thanks Steve I'll give that a go

[Trevor Routledge @TrevorRoutledge]

@HMRCgovuk a month on & still can't get the info I need to pay a tax charge. Charge + daily accrued interest & how I pay!Keep being passed around.Letter sender has not provided a tele no. Just been cut off after 27 mins on tele Q. Why is it so hard when someone want to pay? Help.

[Trevor Routledge @TrevorRoutledge]

@HMRCcustomers I have a case ref. Is that the same thing? A CFS-.... number

[Trevor Routledge @TrevorRoutledge]

@HMRCcustomers Steve - none of those number (by dept description really fit). Which one can help? Bear in mind I have already been around the houses for an hour once today. Thx

[Trevor Routledge @TrevorRoutledge]

@HMRCcustomers Hi - thx for quick response. It relates to a Annual Allowance Tax charge from 21/22. There is no number for the the Pension Compliance team member who is just not answering those two questions. How much in total and how do I pay. Thx

[Trevor Routledge @TrevorRoutledge]

@RBS_Help Hi Jonathan - couldn’t work out how to DM you!! Couldn’t see the envelope icon. In the meantime wife has managed to get one paid in and for the other we ended up using another baking app. There is defo an issue with RBS app

[Trevor Routledge @TrevorRoutledge]

@RBS_Help Hi there why is 'cheque deposit' functionality on your app so unreliable? It's like doing the lottery. The pictures are taken okay but then the app throws the error 'We can't process your cheque right now - try later'. Been trying for four days now. Its a printed cheque

[Trevor Routledge @TrevorRoutledge]

@McDonalds Hi - did you read my tweet? And I posted that five days ago! Your link - after four of five further links - just takes me to a generic UK page. Not great customer service by anyone’s standards.

[Trevor Routledge @TrevorRoutledge]

@McDonalds #CustomerComplaint how do I get a full refund? £13.25. Stone cold food. #uber say it’s was within time scales. Don’t care. It was stone cold. And I paid good money. My contract is with @McDonalds not @UberEats so don’t care what they say. Next stop CEO.

[Feargal Sharkey @Feargal_Sharkey]

Your Tuesday morning live sewage update. Yes this is what we do to the country we live in.

[Trevor Routledge @TrevorRoutledge]

Thanks for quick response. After 33 mins on hold I spoke to a human being. She was helpful and explained what the info online meant. Customer had come to a collection point. Might help if that was made clearer. To save wasting everyone’s time.

[Trevor Routledge @TrevorRoutledge]

@RoyalMail trying to find status of tracked package on line says collected from a depot fours days after posting (it was next day delivery). Tried to talk to a human being, on 30 mins hold.Posted on 16th Jan - last update was collected on 20th Jan??? #CustomerService

[🌟 Joanna 🌟 @joannamont]

Hi @Ocado - my dad is elderly/frail/has dementia and he’s just told me that your delivery guy often unpacks his shopping for him, without being asked to.

I don’t know if this is normal service for you, but I think it’s brilliant. I’d love for him to be recognised for it. 🥇

[Trevor Routledge @TrevorRoutledge]

Ron you have the order number already so you don’t need those details. Unless of course you’re not Currys 🤷🏻‍♂️

[Trevor Routledge @TrevorRoutledge]

@currys shocked at your customer service. A simple returns due to faulty good was just a nightmare!! 60 mins on calls, online digital assistant hopeless and no available ‘live agents’. No options on item collection time/day. #CustomerService #badservice #complaints

[Trevor Routledge @TrevorRoutledge]

@greateranglia Hi - maybe we need more weekend engineering shutdowns (and bus services). As clearly the last 10 years and millions of pounds of I nvestment still have fixed the signalling system. 🤷🏻‍♂️

[Trevor Routledge @TrevorRoutledge]

They started to process those with no symptoms about an hour ago. Not sure what they were doing with those with symptoms. Hope they get sorted too.

[Matthew Winterflood @MWinterflood82]

@TrevorRoutledge @STN_Airport @TUIUK This is terrible. What is the update as I have loved ones on this flight.