Trish Bivins

Critical Care Sister @WSHFT Focused on Staff Wellbeing. Proud European Nurse working in the UK ☘️ 🇮🇪🇮🇪🇮🇪. All views are my own.

[Trish Bivins @TrishBiv]

@bt_uk Thank you. I appreciate you getting back to me

[Trish Bivins @TrishBiv]

@bt_uk nearly 3 months with appalling intermittent signal. Dropping up to 100 times a day. 8 different engineers. new lines to property by the very helpful @BTSopenreach. 2 different complaints managers but still having to ring ourselves daily to get updates.

[Trish Bivins @TrishBiv]

@bt_uk And that we will receive an update without having to call ourselves

[Trish Bivins @TrishBiv]

@bt_uk Our complaints manager is not working today but we have been told this will be picked up by someone today. Can you confirm that is the case??

[Trish Bivins @TrishBiv]

@bt_uk Day 101 and 4th week without WiFi @bt_uk finally complete the cease and reprovide planned. Agreed Thursday from midnight but we’ve had emails and txts with 3 push backs now saying WiFi won’t connected until 10th July!!! #customerexperience ❌#BTfail

[Trish Bivins @TrishBiv]

@bt_uk @bt_uk day 97 and 3rd week without WiFi. The cease is finally complete but there are more “technical difficulties” with the reprovide. “May be able to update on Monday” #BTFail #badcustomerservice

[Trish Bivins @TrishBiv]

@bt_uk when we asked what else we can do @bt_uk told my husband you can leave without a resolution! #BTFail #beingheldtoransom

[Trish Bivins @TrishBiv]

@bt_uk so todays update is..due to “technical difficulties” everything is delayed until Friday! I don’t understand how so many things can go wrong! #CustomerService #help

[Trish Bivins @TrishBiv]

@gemsy2910 @bt_uk I literally have no words Gem. My Diss is due on the 3rd of July! Toms can’t work! It’s a absolute farce

[Trish Bivins @TrishBiv]

@bt_uk Another call to complaints team @bt_uk and once again nothing has happened. Cease meant to be completed on Wednesday not done!then told today, now apparently have to wait another 24/48 hours. How can it take this long at @bt’s end when we haven’t had WiFi for 8 days

[Trish Bivins @TrishBiv]

Employee health and well-being should be embedded within the system not a tick box exercise. For wellbeing support done right #usethelittlegreycells https://t.co/7b1t9fQiRW

[Little Grey Cells @UseTheGreyCells]

Wellbeing needs to be treated as a business function, fully integrated into how companies operate, and for leaders to be held accountable for achieving wellbeing KPI’s. Let’s think more strategically about wellbeing and do less random interventions. #Wellbeing #mentalhealth