🚨IMPORTANT🚨We’re aware of multiple accounts impersonating TUI UK on Twitter. Please be aware that @tuiuk is our only official account, do not send any personal information to any other users as it may be a scam. If you’re unsure please tweet us or contact us on 0203 451 2688
@hatt_g Hi Gillain, thank you for reaching out and I'm sorry to hear about your experience with us so far. Can you send us a DM with your full query or complaint and we can take a closer look into this for you. ^Heul
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@craigrodgers Hi Craig, I don’t believe our aircraft has the IFE which allows customers to watch live TV. However, I would ask the cabin crew onboard as they can ask the pilot onboard to send a message to our team asking for the score. ⚽✈️ ^Dannii
@Lcur123 Hi Lisa, if you contact our Third Party Flight team, they'll be able to get these arranged for you 🙂. You can contact them via 0203 451 2688. ^Beth
@jamez1966 Hi, I'm sorry your daughter is having trouble checking in online. If she can send us a DM with some more details, we'll be happy to take a closer look. ^Heul
@Throughjonseyes Hi Jon, I'm sorry to hear about your experience so far. I can see we've responded to a previous tweet and you have since sent us a DM, so we'll continue the conversation there. ^Heul
@Pottymouse So glad you've had an update, Gillian. Thank you for letting you know. If you need any help, please feel free to send us a DM and we'll be happy to support you. ^Heul
@Throughjonseyes Hi Jon, sorry your flight has been delayed. I've checked with our team, and TOM284 is currently scheduled to depart at 15:25 local time, subject to change. Keep a look out on your phone for the latest updates from us, these will be sent by email or text. ^Heul
@liam_barness Hi Liam, we're sorry to hear you had trouble amending your booking online. As our prices are live, they can change at any time based on availability and demand. Unfortunately, if an amendment doesn't complete at the quoted price, we'd be unable to honor the previous cost. ^Heul
@1066jacko Hi Jacko, I'm sorry your flight has been delayed. I can see there has been a slight delay but, your flight is due to depart at 14:45 local time. For the most up-to-date information, please keep an eye on your phone, as any updates will be sent to you via email or text.^Heul