Tuiuk

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[Jo Jo @MissHudson14]

@easyJet @TUIUK please tell me how I can book a holiday with TUI which tells me I can take hand luggage and then get charged £48 per bag because easyJet have different policies?! #moneygrabbing #easyjetscum

[Tuiuk @Tuiuk1__]

@MissHudson14 Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

[Jo Jo @MissHudson14]

@easyJet I will be taking this up with @TUIUK, however, at least 20 others had the same issue at the airport. Oh and just by chance your patronising staff are ready with card machines to massively fleece your customers

[Tuiuk @Tuiuk1__]

@MissHudson14 Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

[jules @mrs_countrygirl]

@TUIUK can you help. Our 3rd party flights booked through you have cancelled from Luton. Can you rebook the flights or send us somewhere else?

[Tuiuk @Tuiuk1__]

@mrs_countrygirl Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

[Tuiuk @Tuiuk1__]

@brookecastledin Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

[Tuiuk @Tuiuk1__]

@StephanieThorb1 Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

[Brooke @brookecastledin]

@StephanieThorb1 @TUIUK Yes I feel the same! I just wanted to swap destination, but they’ve said that the holiday is still ‘within normal terms and conditions’ … and because it’s so close to my departure date (5th November) that if I want to cancel it will cost 90% of what I paid for the holiday!!

[Tuiuk @Tuiuk1__]

@brookecastledin Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

[Dan Johnson @djjnr2]

@TUIUK why is it not possible to speak to someone on the phone about a complaint? It is not convenient when you can’t chase up a promised call back! Poor customer service

[Tuiuk @Tuiuk1__]

@djjnr2 Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

[Tuiuk @Tuiuk1__]

@MarkSwaker Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

[Tuiuk @Tuiuk1__]

@johnfmcp Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

[Tuiuk @Tuiuk1__]

@JoCam211 Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

[Pedro @barnesy007]

@TUIUK I’ll try that. It’s not an existing booking I’m trying to amend, I’m trying to personalise a holiday that I’m trying to book. Thanks

[Tuiuk @Tuiuk1__]

@barnesy007 Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

[Dennis Howard @DennisH40459731]

@TUIUK Tui you are a disgrace your customer service is awful no compassion towards your loyal customers we won’t be using you again