Turnkey Solutions, LLC

We’re passionate about improving business performance and thereby improving the customer experience through technology, processes & people!

[Turnkey Solutions, LLC @Turnkey_Sol]

We’re closing out @leagueofcities' #NationalCitiesTownsAndVillagesMonth with Lt. Tiandra Wellman of @FultonSheriff—sharing what it means to lead with empathy, purpose & impact. A powerful voice for public safety and the citizen experience. #TurnkeySolutions #FultonCountyGA

[Turnkey Solutions, LLC @Turnkey_Sol]

This week for @leagueofcities' #CitiesTownsVillagesMonth, we’re sharing a moment from a while ago of our CEO’s conversation with Mayor Burks of @CityofClarkston , GA on the citizen experience!

What a privilege to do the work we do and support local gov't !

#CitizenExperience

[Turnkey Solutions, LLC @Turnkey_Sol]

This #CitiesTownsVillagesMonth, we proudly celebrate local governments driving change every day.

💙 Cities embracing innovation
💙 Towns creating people-centered processes
💙 Villages proving small teams make big impact

We see you!

#CX #TurnkeySolutions #NationalLeagueofCities

[Dona Franklin @CustSvsInfo]

One thing I've learned in 22 years is that leadership shapes the citizen experience—good or bad!

If you've worked in the public sector, share your insights in my company's survey for our upcoming book 📖!
🔗: https://t.co/97DmWBsTnP

#PublicService #LeadershipMatters

[Turnkey Solutions, LLC @Turnkey_Sol]

What makes a city thrive? 🏙️✨

We spoke with @MayorJohnsonSAV of the @cityofsavannah about it! As we continue to help governments enhance the citizen experience, we also celebrate leaders with forward-thinking solutions.

📖 Read the interview here: https://t.co/CKrJvcsq9J

[Turnkey Solutions, LLC @Turnkey_Sol]

Turnkey Solutions looks forward to continuing our long-standing relationship with the @CityofAtlanta as we assist the City of @ATLWatershed Customer Call Center with their implementation of Calabrio, Inc. software🎉!

[Turnkey Solutions, LLC @Turnkey_Sol]

Our CEO and President, Dona Franklin (@CustSvsInfo) and VP of Operations, Angelique Murray, are having a blast at @National8a's Small Business Conference in New Orleans, making valuable connections. If you see them, give a big wave👋 & chat with our friendly folks😉.

[Turnkey Solutions, LLC @Turnkey_Sol]

Our newest recruit, Caleb, is here to make waves (and maybe a few messes)! Welcome to the Turnkey family, ""Nugget"👶💙!

[Dona Franklin @CustSvsInfo]

My grandson, Caleb (AKA “Nugget”), has become our newest (& youngest!) “employee” at Turnkey Solutions 🎉! Managing Generation Alpha has been a challenge, but at Turnkey Solutions, we're committed to growing talent 💙.

Welcome to the Turnkey family, Nugget - glad to have you🥰!

[Turnkey Solutions, LLC @Turnkey_Sol]

Yesterday, Turnkey Solutions celebrated our incredible CEO, Dona (@CustSvsInfo)🎉! She leads with vision, heart, and dedication, blending professionalism with warmth that makes us feel like family.

Here’s to a year of joy, impact, and new adventures. Happy Birthday, Dona! 🎂🥳

[Dona Franklin @CustSvsInfo]

Heading to the polls today, I’m reminded of my stepfather’s words: “There is no privilege without responsibility.” Voting is our chance to shape the future and a duty my family and I proudly uphold. Here’s a pic of Georgia’s youngest early voter-my grandson Caleb, with his mom🥰

[Dona Franklin @CustSvsInfo]

Had an inspiring time at the 'Power of Partnership' event hosted by @Salesforce & @Amazon at @riceatlanta! Great to connect w/ leaders like Madison Gunter & Kristen Casimir, attend impactful panels, & form partnerships that align with our mission to empower customers🙌!

[Dona Franklin @CustSvsInfo]

In CX, the tortoise 🐢 vs. the hare 🐇 story applies—quick fixes fizzle eventually, but steady progress wins.

At Turnkey, we help public sector clients succeed with comprehensive assessments, data-driven insights, & lasting improvement strategies. #CX #GovernmentSolutions

[Dona Franklin @CustSvsInfo]

It’s National Customer Service Week 🎉& we're celebrating with 3 key practices we use to drive top-notch customer experiences:

⚙️Tech Innovation
💪Employee Empowerment
🔄️Ongoing Support

Exceptional service is all about lasting relationships & pushing boundaries! #NCSW2024

[Dona Franklin @CustSvsInfo]

We do what we do to support amazing public sector workers serving citizens, even in disaster. After Hurricane Helene, city employees like those in ATL worked hard to help communities recover, showing how vital excellent service is, even in crisis. Thank you for your resilience💙!

[Dona Franklin @CustSvsInfo]

Had a great time on the panel with Sen. @jasonesteves, Sage CTO Aaron Harris, & Sage Dir. of US Public Affairs Tracy Owens at @CBCFInc's 53rd ALC. We explored AI’s role in empowering small businesses & driving innovation. Exciting times ahead! #AI #SmallBusiness #CBCF #Innovation

[Turnkey Solutions, LLC @Turnkey_Sol]

Our Turnkey Team had a great time at the SBDC conference this past Friday learning about ways to grow and bring our service offerings to the federal space! A special thanks to Donald Lamar and the UGA SBDC at Morehouse for making this opportunity available!

[Turnkey Solutions, LLC @Turnkey_Sol]

What an exciting opportunity for our CEO, Dona, who will be speaking on a panel about Small Business and AI at the 53rd Annual Legislative Conference of the Congressional Black Caucus Foundation @CBCFInc 🎉!

[Dona Franklin @CustSvsInfo]

Excited to speak on a panel about Small Business & AI at the 53rd Annual Legislative Conference of the @CBCFinc in DC🙌! At Turnkey, we've embraced AI to streamline work & help clients do the same. How do you use AI, and what policies could enhance AI’s impact? #AI #SmallBusiness

[Turnkey Solutions, LLC @Turnkey_Sol]

These four principles are key to guiding your Customer Data Management initiatives for a rightly aligned CX: https://t.co/oRmd6aerHn

[Turnkey Solutions, LLC @Turnkey_Sol]

"For all of us in customer service....a call center is not just a cost center". Read more here: https://t.co/TJRGdfFSxF

[Turnkey Solutions, LLC @Turnkey_Sol]

Here are four ways to prevent a CX failure when turbulence arises: https://t.co/acqlCE6vor