Turo support//Customer service

Official support account for @Turo. For questions or issues:

[Turo support//Customer service @TuroHelp7]

Hi👋🏾 kindly follow us so that we are able to DM you to look into this right away.

[MEZMRIZ @mezmriz]

@turo has lost there quality edge and there pricing. I have been doing business for over 7 years and today they tried to extortion me
For additional $$$ its a sad day! I will be reporting
This to the higer ups. Anyone
Thinking of doing @turo please reach out to me

[Turo support//Customer service @TuroHelp7]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.™

[MEZMRIZ @mezmriz]

@turo has lost there quality edge and there pricing. I have been doing business for over 7 years and today they tried to extortion me
For additional $$$ its a sad day! I will be reporting
This to the higer ups. Anyone
Thinking of doing @turo please reach out to me

[Turo support//Customer service @TuroHelp7]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.™

[🎥 CR3 📸 📷 @ItsBerryFam]

@turo don’t listen to their customer and only want money. They are a fraudulent company that will take money out of your account without any agreement or approval from you.

Don’t book using @turo report them to the @BBBTriCounties

[Turo support//Customer service @TuroHelp7]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.™

[Kathleen @yafavbabymama]

@turo worst customer service ever!!! App will not confirm my number, but took my payment no problem!
Chat is useless, 2 diff operators ghosted me then sent a message that the convo went idle I need this truck to transport instruments to a field competition on Saturday!

[Turo support//Customer service @TuroHelp7]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.™

[ꉓꂦꅏꌃꂦꌩ ꆰꀎꍏꈤ 🌃 @dashymauriice]

@turo “Hi @turo, I lost access to the email linked to my old account (license already verified) and can’t log in. Can you help me update the email or restore my account? I Sent You A DM !

[Turo support//Customer service @TuroHelp7]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.™

[Lauren @laureneve242]

DO NOT recommend @turo - reserved a car at TPA, battery was dead. Waited 2 hrs in a parking garage (at night) for them to exchange my reservation, which 5 reps weren’t able to accomplish for some reason. Gave up and left to try to rent a car from a counter at the airport. 10/9/25

[Turo support//Customer service @TuroHelp7]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.™

[Turo support//Customer service @TuroHelp7]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.™

[Olddirrrrtykimcheee @Olddirrrrtykim1]

@turo I've been on the phone for 2 hours trying to get help with a terrible rental experience but somehow during operating hours there are zero customer service supervisors available? Some help would be appreciated. @TuroCustServ @turo

[Turo support//Customer service @TuroHelp7]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Turo support//Customer service @TuroHelp7]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Zach Goodman @ZachGoodman10]

@TuroSupport @turo Your own customer service rep said there was no way a reservation could be uncancelled even though it had to be cancelled because I lost my wallet. What kind of business are you running here?

[Turo support//Customer service @TuroHelp7]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.™

[AE @Pagaw33d]

@turo I’ve been having issues with my payment method, and my reservation can’t go through because of it. I’ve already tried with 5 different cards, but it keeps saying there’s a payment error. Could I lose my reservation because of this? I really need your help to resolve it, pls

[Turo support//Customer service @TuroHelp7]

Hello, could you please follow back and send us a DM with your reachable Whatsapp number and the full details of your current situation so our team can look into this for you. Thanks! -

[Your Fave Person's Name Here @nowheregirly]

Hey @turo - care to explain why your company refuses to remove my debit card info & continues charging me without authorization, in direct violation of EFTA and CUTPA?

[Turo support//Customer service @TuroHelp7]

Hi👋🏾 kindly follow us so that we are able to DM you to look into this right away.

[Dani 🐐 @xoxoDANI_ELLE]

$54 uber because @turo renter cancelled the reservation 2mins before pickup time

[Turo support//Customer service @TuroHelp7]

Hello, could you please follow back and send us a DM with your reachable Whatsapp number and the full details of your current situation so our team can look into this for you. Thanks! -

[Dani 🐐 @xoxoDANI_ELLE]

$54 uber because @turo renter cancelled the reservation 2mins before pickup time

[Turo support//Customer service @TuroHelp7]

Hi👋🏾 kindly follow us so that we are able to DM you to look into this right away.

[Your Fave Person's Name Here @nowheregirly]

Hey @turo - care to explain why your company refuses to remove my debit card info & continues charging me without authorization, in direct violation of EFTA and CUTPA?

[Turo support//Customer service @TuroHelp7]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.™

[Your Fave Person's Name Here @nowheregirly]

Hey @turo - care to explain why your company refuses to remove my debit card info & continues charging me without authorization, in direct violation of EFTA and CUTPA?

[Turo support//Customer service @TuroHelp7]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.™

[Cary Poarch @OnThePoarch]

@TuroSupport @turo Thanks! I sent you messages.

[Turo support//Customer service @TuroHelp7]

Hi👋🏾 kindly follow us so that we are able to DM you to look into this right away.

[Jeff @EEHog]

Hey, @turo, thanks for canceling my rental TWO HOURS before our trip due to a technicality, giving us no chance to rectify the situation, and keeping our money! You have ruined our vacation and made my first experience with Turo the last experience with Turo! Never again!

[Turo support//Customer service @TuroHelp7]

Hi👋🏾 kindly follow us so that we are able to DM you to look into this right away.

[JM @jsmurray]

@turo I booked a trip and the app added a delivery fee when I didn't select that option. I canceled and tried to book the same car for the same exact day and time and now it is showing at a higher cost. Doesn't make sense.

[Turo support//Customer service @TuroHelp7]

Hi👋🏾 kindly follow us so that we are able to DM you to look into this right away.