Ultruxy

AI search is how local customers find you now. We help owner-led businesses show up in ChatGPT, Google and Perplexity. Free AEO audit:

[Ultruxy @Ultruxy]

@itsryanlarue @GoogleMyBiz google's own help page admits its spam filter sometimes removes real reviews by mistake, and says to contact support when it does. have the missing ones tended to be reviews that came in close together?

[Ultruxy @Ultruxy]

three address rules from google's business profile guidelines, worth checking against your own listing:

1. a p.o. box or a remote mailbox isn't accepted.
2. a rented mailing address you don't work from is a virtual office, and it isn't eligible.
3. a suite or unit number goes in address line 2.

which one would catch your setup?

[Ultruxy @Ultruxy]

openai's help page says claiming a profile doesn't change its visibility in chatgpt. claiming gets you edits and counts.

whether chatgpt names you when a nearby customer asks is a different check. ours puts five customer questions to chatgpt, perplexity and gemini and shows who got named: https://t.co/UvbOiI4q9G

[Ultruxy @Ultruxy]

@DerrickLawFirm answering the review on google itself adds to this. google posts your reply right under it as the firm, and the client gets a notice that you wrote back.

[Ultruxy @Ultruxy]

@Prestige4u a review that names the salesperson tells the next buyer who to ask for. do you ask happy carfax reviewers to leave the same words on your google profile too, or keep them separate?

[Ultruxy @Ultruxy]

@ColumbiacontLlc google may ask someone reviewing a service business to pick the service you did, and it shows in the review. worth making sure roofing, siding and decks are all in your services list so they can pick the right one.

[Ultruxy @Ultruxy]

@AzmanEyeCare a review that names the condition and the treatment tells the next patient with that same problem they've found the right place. did you answer it on google too? the reviewer gets a notice when you do.

[Ultruxy @Ultruxy]

@Firew00dguy a new customer finding you on google for firewood is the listing doing its job. if you deliver, a service area on the profile showing the towns you drive to helps the next fireplace owner see you cover them. how far out do you go?

[Ultruxy @Ultruxy]

@brianleehall @GoogleMyBiz google's guidelines don't accept a p.o. box as a profile address, so the claim will likely need the street address where the business actually runs. if someone is there during posted hours, saying so in the case could help.

[Ultruxy @Ultruxy]

we read what it takes to claim a local business in chatgpt.

first a code by business phone or email, or a record added to your domain. then an id check through persona before you can edit details or see insights. openai says it may ask for a government id and business registration. the blue check comes after that.

which step would slow you down?

[Ultruxy @Ultruxy]

of 8 local businesses we saw asking google support for help since yesterday, 2 had verification videos rejected. google's page says to show: an outside or street sign, branded equipment or tools, and keys or non-sensitive documents. which is hardest without a storefront?

[Ultruxy @Ultruxy]

openai's setup page says chatgpt may also use other sources when it answers about your business. so your google listing, site and directories still count. if they disagree on name, address or phone, ai answers get mixed signals. free audit: https://t.co/Ab5nL1QCjc

[Ultruxy @Ultruxy]

@legacylifegrp @GoogleMyBiz while the case runs, ask one customer whose review is missing whether they can still see it on their own google account. if they can and nobody else can, that detail is useful to add to the case.

[Ultruxy @Ultruxy]

@JasonTocz @GoogleMyBiz a weekly look at the profile's phone next to the number on your website catches a swap fast, and it's worth checking who's listed as an owner or manager on it. anyone there you don't know?

[Ultruxy @Ultruxy]

@LoLinford @GoogleMyBiz glad the appeal went through. while support looks, check the profile for a "review issues" notice or the "get verified" button showing again, and we'd hold off on name, address or category edits for now.

[Ultruxy @Ultruxy]

@JesseWanderlust @GoogleMyBiz google's help page says the verification method is set by google and can't be switched, so postcard may not open up. for the next video it lists branded equipment, tools, and proof you run it like keys or documents; did they say why it was rejected?

[Ultruxy @Ultruxy]

@Justinpetersonx @GoogleMyBiz google's verification page lists the proof it wants that you manage the place: keys opening up, employee-only areas, or non-sensitive business documents. if both videos skipped that part, it may be the "authorization" gap.

[Ultruxy @Ultruxy]

a heated friday call that ends in a google review is a good week. if he wrote about the mix-up, a short public reply saying what happened and how it got sorted shows the next customer how the team handles a problem.

[FromTechToToilets @ToiletTalkMatt]

Customer called on Friday a little heated when he misunderstood his six dumpsters weren't arriving at 8am as he thought he requested.

We worked it out and he called back this morning to tell me how thankful he was to our team and apologizing to me.

He even left a Google review. Boom!

[Ultruxy @Ultruxy]

a short review checklist for a busy month:

1. ask with your google review link, or a qr code at the counter.
2. no discounts or freebies in exchange for reviews. google prohibits it.
3. reply where you can add something, a fix or an answer, not the same thank-you on every one.

which of the three gets skipped most at your place?

[Ultruxy @Ultruxy]

@SmoothPlumbing a video thank-you is a nice touch. if bryan said what the job was, naming it in your google reply helps the next homeowner with the same problem.