Still getting push back from @Airbnb@AirbnbHelp about the natural disaster in Texas and not covering under extenuating circumstances. They say extreme snow is common in my area then closed the ticket @AirbnbHell#scam#airbnb#lostacustomer
Was supposed to go to Austin, TX last Thurs-Sun. Reached out to cancel our Airbnb on Tuesday as Texas was in shambles & a new review had been posted from the most recent guest saying heat & toilet weren’t working. @Airbnb is letting the host keep our entire $580. 0 common sense.
@Airbnb@AirbnbHelp@AirbnbPolicy Why are you not honoring your extenuating circumstances policy for an upcoming trip in a state which is in a declared emergency? The people of Texas don’t even have water and all we are trying to do is move the trip. Can someone please help us
Hey @Airbnb@AirbnbHelp can you explain to me how a winter weather storm in texas causing widespread outages leaving millions without water or electricity doesn’t fall under this policy? Screenshots below.