VIVE Social Response

The Official VIVE Social Response Team Twitter account.
Monday - Friday 7 am - 6 pm Pacific Time (US)
Closed for major US holidays

[VIVE Social Response @VIVE_Care]

@WhispPaw @htcvive I can see why that situation was frustrating, especially after waiting for multiple updates. Being told multiple times that you’d receive an update, only for the order to be canceled, is understandably disappointing. This is not the experience we aim to provide, and I apprecia...

[VIVE Social Response @VIVE_Care]

@WhispPaw @htcvive For real time assistance, please contact us directly, as this is not the appropriate support channel for your concern. Reaching out to us directly will allow us to better assist you.

[VIVE Social Response @VIVE_Care]

@WhispPaw @htcvive I completely understand how stressful this is, especially when it’s directly affecting your work and income. Not having clear updates can be frustrating, and your concern is absolutely valid.

To make sure this gets the attention it needs as quickly as possible, this channel i...

[VIVE Social Response @VIVE_Care]

@ArchiRobbie @htcvive Hello again! Please reach out to our email support by sending an email to [email protected]. Also, you can reach one of our live chat agents by visiting the following link (for residents of the North American region); https://t.co/K7jYY6dM6s

If you live in a different region...

[VIVE Social Response @VIVE_Care]

@ArchiRobbie @htcvive Hello, and thank you for this information!

We're sorry that your Trackers isn't synching in SteamVR, but we'll be happy to help you with troubleshooting. However, Social Media Chat is not the best place for us to do this as we are limited on what we are allowed to send you.

...

[VIVE Social Response @VIVE_Care]

@HexSilenceX @htcvive @htc @HTCUSA Thank you for your message.  We in the North American region have no record of your communications with the European team.  If you are in need of help though, they will be able to assist you further.

Please visit the link provided, and let them know you still need help.

[VIVE Social Response @VIVE_Care]

@HexSilenceX @htcvive @htc @HTCUSA Our sincerest apologies!  If you're in Europe, please reach out to our live chat for your region, here:  https://t.co/N53U7rFzjg

They'll be happy to assist you further!

[VIVE Social Response @VIVE_Care]

@HexSilenceX @htcvive @htc @HTCUSA Hello and thank you for reaching out!  We are very sorry but we have no record of contact from you.   If you are in the US or CA, please reach out to our live chat here: https://t.co/K7jYY6dM6s  

We'll be happy to help you further. Thank you for your time.

[VIVE Social Response @VIVE_Care]

@htcvive @survivant @survivant  We're sorry that you're having issues still with our Ultimate Trackers.  For technical support, we are limited on troubleshooting in Social Media as we can't send any attachments.  Please reach out to us via email at [email protected] (mailto:[email protected]), ...

[VIVE Social Response @VIVE_Care]

@dedManDiesSoon Is VIVE Console already downloaded? If it is you may need to set the nvidia to the preferred gpu via the nvidia control panel.

[VIVE Social Response @VIVE_Care]

@htcvive @xiangenshi0221 @xiangenshi0221 Please DM us with your name and order number and we'll be happy to investigate!

[VIVE Social Response @VIVE_Care]

@DefreFsc Thank you for reaching out.  We are happy to try to help you, unfortunately we cannot do so effectively through social media.  Please reach out to us via email at [email protected]   Please include your original message to us, and we will be happy to take a look.

[VIVE Social Response @VIVE_Care]

@sabra_alex Sorry to hear about the experience and the delay you have seen but we will be glad to look into it. If you would please DM us with your ticket number and we can look into it further.

[VIVE Social Response @VIVE_Care]

Happy New Year everyone! See you in 2021!!!!

[HTC VIVE @htcvive]

Happy New Year from HTC VIVE! The new year is looking bright and we hope you enjoy many new experiences in 2021.

[VIVE Social Response @VIVE_Care]

@EnyaronEXE Hello!  We'd be happy to assist you with finding a replacement dongle, however Social Media is not the best avenue.  If you could please, send us an email at [email protected] with this request.  We'll be happy to help you further!

[VIVE Social Response @VIVE_Care]

@IngreyVR @htcvive Hi Ingrey.  We haven't heard back from you, so wanted to reach out to see if you still needed help.

[VIVE Social Response @VIVE_Care]

@IngreyVR @htcvive Hey Ingrey.  Thanks for reaching out.  I'll be happy to look into this for you.  What country do you live in?  Do you have a ticket number with support already?

[VIVE Social Response @VIVE_Care]

@Bass_VR We're sorry that you're having a bad experience.  We're happy to talk to you more about the problems you're having as we have no context.  Would you please email us with your information to [email protected]?   Thank you for your time!

[VIVE Social Response @VIVE_Care]

@Sepfoxxo The facial tracker for the Pro has been discontinued.  There are no current plans for stock replenishment.  We're sorry for this inconvenience!

[VIVE Social Response @VIVE_Care]

@htcvive @AhlbiDragon If you need technical support, please email us at [email protected].  Social media is not friendly to us as we often have to send attachments.  Please include the serial number to the tracker you need to have us look at and we'll be happy to assist you further.

[VIVE Social Response @VIVE_Care]

@maemarajj Ok.  No worries.  Please let us know if you have any trouble in the future as I'm not seeing any other emails from you in the US, CA, LATAM.