Sarah Cullen

[Sarah Cullen @Walker_Sarah_]

@VodafoneUK best network but not best customer service. Been with you for many years, moved to NZ, stayed with you no probs, moved to France but had to have Orange, but no probs. Moved back home.... soz you’ve no credit history for three years.... go away!

[Sarah Cullen @Walker_Sarah_]

@LeShuttle Thanks, is the pet area drive through?

[Sarah Cullen @Walker_Sarah_]

@LeShuttle we are booked 11:25 France to Uk tomorrow, what’s the chance of catching an earlier train if we get there before we are due to travel? Is it different during Covid?

[Sarah Cullen @Walker_Sarah_]

@LeShuttle Thanks!! Is it busy tomorrow morning?

[Paul Walker @walker_paul_]

Just an idea with the power of social media, @humanleagueHQ to Rerelease Lebanon in the wake of yesterday tragic explosion?!?!

[Sarah Cullen @Walker_Sarah_]

@PaslodeGuru we bought a paslode in NZ before we left - we were told an adapter was all we needed for the EU gas to fit. Got here in France to be told by your cust service that it won’t work and it’s tough luck! No offer of help just sorry it won’t fit! Not very happy!

[Sarah Cullen @Walker_Sarah_]

No reply from you as yet....

[Amazon Help @AmazonHelp]

@Walker_Sarah_ Hello, I'm sorry to hear that, could you please tell us more about the problem ?
^SS

[Sarah Cullen @Walker_Sarah_]

@AmazonHelp so I raise a complaint with Amazon France who ignore me, I raise it with you on here and you ignore me. What poor service. I thought you were here to help?!

[Sarah Cullen @Walker_Sarah_]

@AmazonHelp Are you going to ‘help’ or not?

[Sarah Cullen @Walker_Sarah_]

@AmazonFrance terrible service today. 4 1/2 hours passed from person to person. Cut off three times by rude ‘service’ agents. Dreadful.

[Sarah Cullen @Walker_Sarah_]

@AmazonHelp If you’d care to investigate all the notes will be within the transcript including Microsoft’s own response

[Sarah Cullen @Walker_Sarah_]

@AmazonHelp Yes your staff are rude, ignorant and insulting. There was an issue with a recent purchase where items were missing/ unable to be used. They offered a credit and then changed their mind and refused to action it. They then gave one word answers!

[Sarah Cullen @Walker_Sarah_]

@AmazonHelp 4 1/2 hours with your French agents who passed me from person to person, cut me off several times because they didn’t want to help. Poor show Amazon. I won’t use you again

[Sarah Cullen @Walker_Sarah_]

@BootsHelp But you aren’t are you? You aren’t there to help!
You promised me contact from customer services and they promised me a warranty replacement. I’ve had neither....! Poor show. What’s next? Legal?

[Sarah Cullen @Walker_Sarah_]

@BBCPolitics Wow.... three years it’s taken you to realise Brexshit will ruins many people’s lives!

[Sarah Cullen @Walker_Sarah_]

And another week goes by with no response from ‘customer services’ and still no replacement of a faulty item under warranty!

[Boots Help @BootsHelp]

@Walker_Sarah_ I'm sorry to hear this,Sarah. Please DM us with your email address and reference number so we can look into this for you and advise further. Many thanks.Dawn

https://t.co/6DEvoLlqHf

[Sarah Cullen @Walker_Sarah_]

@BootsHelp Yes me too. And the item is under warranty. I was offered a full like for like replacement and when they realised they didn’t have one in stock they suddenly decided it was far too much trouble to resolve it they simply stopped responding. Total shambles

[Sarah Cullen @Walker_Sarah_]

@BootsHelp I’m so appalled at your level of customer service. Been dealing with Customer ‘care’ by email but when they realised they’ve stuffed up and overpromised they simply ignore emails! 2/7 no answer 47/ same 12/7 same 18/7. Poor show! Legal it is then..

[Sarah Cullen @Walker_Sarah_]

@MatthewWells @nicholaswatt 🤣 brilliant

[Sarah Cullen @Walker_Sarah_]

@jowhiley @simonmayo Don’t listen to the critics, you’re fantastic! All the best for your new show!