Water Plus

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[Water Plus @WaterPlusUK]

@goodman_pamela Hi Pamela

Could you send us a DM with your account details and we can have a look into this for you.

Thank you

[Water Plus @WaterPlusUK]

@Shaisthathabas1 @lozzigee Hi Lauren

Please can you send us a DM with your account details, and I can get someone to have a look over this for you.

Thank you
Kerry

[Water Plus @WaterPlusUK]

@LesTwigg @paullewismoney @MartinSLewis @CCWvoice I'm glad to hear that you've now been contacted by your complaint handler Les. They'll contact you again with a resolution soon.

Hope that I've been of assistance in moving this issue in the right direction for you.

Sam

[Water Plus @WaterPlusUK]

@TriciaPedlar Hi Tricia

I am so sorry to hear about this! Could you send us a DM with the account details and we can have a look into this for you.

Thank you
Kerry

[Water Plus @WaterPlusUK]

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[Water Plus @WaterPlusUK]

@LesTwigg @ccw No problem Les,

I'll chase this up for you tomorrow also.

Sam

[Water Plus @WaterPlusUK]

@LesTwigg @ccw Thanks Les,

Appreciate your assistance with this.

I'll pass these details over to your complaint handler.

Sam

[Water Plus @WaterPlusUK]

@LesTwigg @ccw Hi Les,

Your complaint handler tried to call you on the number ending 3086 on 4/12/2025 unfortunately this was without success.

Please email me on [email protected] with your contact number and a time tomorrow when you'll be free for a call?

Sam

[Water Plus @WaterPlusUK]

@LesTwigg Thanks for your cooperation Les,

I've seen the email and am now in conversation with the agent and team leader to look at a resolution for you.

Sam

[Water Plus @WaterPlusUK]

@LesTwigg @CCWvoice Thanks Les,

Let us know once you've sent this in so that I can check the mailbox for this contact and I'll then be in touch with our complaints team to get picked up for you.

Sam

[Water Plus @WaterPlusUK]

@LesTwigg I understand Les,

Can you email [email protected] with a brief breakdown of the issue you're facing giving enough details for us to identify the account in question?

If you give a subject line of 'Complaint' we'll get this picked up asap.

Sam

[Water Plus @WaterPlusUK]

@LesTwigg @LymmAFC Hi Les,

Can you confirm the full address that you're receiving bills for? Do you also have any details of the person who is meant to be contacting you so that I can get this actioned for you?

Sam

[Water Plus @WaterPlusUK]

@LesTwigg @LymmAFC Thanks for clarifying the situation Les. Sorry to hear that it's gotten to that stage.

If you need us to look into anything on your account, please do let us know.

Sam

[Water Plus @WaterPlusUK]

@LesTwigg @LymmAFC Hi Les,

Can you send us a DM with your Water Plus account details so that we can check up on this for you?

Sam

[Water Plus @WaterPlusUK]

@LymmAFC Your complaint handler has now been in touch and requested some supporting information for your dispute.

We're glad to have been of assistance in moving your dispute in the right direction.

Sam

[Water Plus @WaterPlusUK]

@LymmAFC Hello,

I have asked your complaint handler to contact you, and they have said they will in contact with you today. They have your mobile number and they will go through everything with you.

Thank you

[Water Plus @WaterPlusUK]

@LymmAFC Thanks for getting in touch directly, we'll pick this up with you via DM.

[Water Plus @WaterPlusUK]

@DanteHarker I am sorry, I haven't seen a DM come from yourself, so I am unsure who's replied. Please send us an email with your details to [email protected] and I will get this picked up.
Thanks,

[Water Plus @WaterPlusUK]

@DanteHarker I am sorry to hear you're facing this issue I would like to look into this to see what has been sent and why you were unable to edit this so that we can provide feedback and improve our services. If you could send us some details over I would be happy to investigate.
Thanks,

[Water Plus @WaterPlusUK]

@DanteHarker Hi Dante,
This seems a bit unusual, could you please send us a DM with your account number & name and billing address postcode so that we can have a look into what has been sent?
Many thanks,
Sophie