@BritishGasHelp I have been trying to book app to remove gas meter since Nov 2024, you promise call backs, all I get is bills and I don’t use gas! I am not ringing again
@virginmedia The door to door agent who sold me my package has not applied the monthly discount as agreed. I was also charged for set up which was not agreed. The telephone agent said I would not be charged for my first bill as a good will gesture, and I was.
@virginmedia I have tried to raise a miss selling complaint on your website but the form does not work. I have been failed by the telephone helpline and the agent who sold me this package.
@BritishGasHelp I asked for the gas to be removed x 3, been given 3 different methods and numbers to call, the last adviser did a home move on my account to refund me but I still have the meter and now have a letter saying welcome to Scottish gas and welcome to your new home!