Whitney Brielle

A slightly filtered version of my internal monologue.

[Whitney Brielle @Whitney_Brielle]

Gratitude with forward momentum.

[Whitney Brielle @Whitney_Brielle]

@bookingcom

[Whitney Brielle @Whitney_Brielle]

Coming here as I am at my witt's end and this incident has been occurring since MARCH 25TH! @bookingcom advertises full refund of flight purchase cancellations within 24 hours. I bought flights for three returning from Paris with upgraded seats to secure bulk head seating for bassinet of our infant daughter, and extra bags--we had even reserved our seats it appeared on the Booking end. When I cross referenced this with the airline 9 hours later in the morning, they claimed that the upgraded seat fees through Booking were not applied and we were only slated for general seats. the airline direct cost was also only 20 eurus to upgrade and Booking had charged a much higher amount--and AGAIN--not applied it to our reservation. The airline said the only way to resolve this was with Booking--so under the advertised 24 hour period I figured I would just cancel, refund, and repurchase direct through the airline to ensure everything was actually correct (ANF NOT FALSELY OVERCHARGED). Booking assured us it would be no problem and we could receive a full refund. Instead we heard from Booking 24 hours later to say that full refund was not possible. Now--this goes against everything https://t.co/TMDC9882zv advertises. Furthermore, Booking GoToGate call center staff left me a message claiming it was MY responsibility to work with the airline. Shocked and disgusted, I began working with French Bee airline to resolve the seating issue and keep the flight with the overcharged seats. We were almost at a resolution with the airline over slow emails two weeks or so later when suddenly--I was notified of a measley refund of $EUR109.02 for each adult and EUR $15.74 for the infant. I paid in the thousands for this flight! Furthermore--the flight was not even supposed to be cancelled after Booking said they could not even honor the refund policy they advertise. It has now been weeks getting bounced around call centers as I have expressed REPEATEDLY that the flight was not to be cancelled and to please restore our original flight. No success. Always a response that they are working on it and then days with zero follow up. We are beyond frustrated--in the mean time flight costs have gone through the roof--we are sitting here in a complete dumpster fire of a situation and out hundreds of dollars. https://t.co/C2xMYNmUjk I am a genius level member that historically has used you frequently--what is this?!

[Whitney Brielle @Whitney_Brielle]

@bookingcom Greetings, that link does not work--and I have repeatedly been reaching out to GotoGate/Booking Support for WEEKS! This has been going on since March 26th. They say they will call back and are 'working' on this and days pass and I receive no feedback or updates.

[Whitney Brielle @Whitney_Brielle]

Coming here as I am at my witt's end and this incident has been occurring since MARCH 25TH! Booking advertises full refund of flight purchase cancellations within 24 hours. I bought flights for three returning from Paris with upgraded seats to secure bulk head seating for bassinet of our infant daughter, and extra bags--we had even reserved our seats it appeared on the Booking end. When I cross referenced this with the airline 9 hours later in the morning, they claimed that the upgraded seat fees through Booking were not applied and we were only slated for general seats. the airline direct cost was also only 20 eurus to upgrade and Booking had charged a much higher amount--and AGAIN--not applied it to our reservation. The airline said the only way to resolve this was with Booking--so under the advertised 24 hour period I figured I would just cancel, refund, and repurchase direct through the airline to ensure everything was actually correct (ANF NOT FALSELY OVERCHARGED). Booking assured us it would be no problem and we could receive a full refund. Instead we heard from Booking 24 hours later to say that full refund was not possible. Now--this goes against everything https://t.co/TMDC9882zv advertises. Furthermore, Booking GoToGate call center staff left me a message claiming it was MY responsibility to work with the airline. Shocked and disgusted, I began working with French Bee airline to resolve the seating issue and keep the flight with the overcharged seats. We were almost at a resolution with the airline over slow emails two weeks or so later when suddenly--I was notified of a measley refund of $EUR109.02 for each adult and EUR $15.74 for the infant. I paid in the thousands for this flight! Furthermore--the flight was not even supposed to be cancelled after Booking said they could not even honor the refund policy they advertise. It has now been weeks getting bounced around call centers as I have expressed REPEATEDLY that the flight was not to be cancelled and to please restore our original flight. No success. Always a response that they are working on it and then days with zero follow up. We are beyond frustrated--in the mean time flight costs have gone through the roof--we are sitting here in a complete dumpster fire of a situation and out hundreds of dollars. https://t.co/C2xMYNmUjk I am a genius level member that historically has used you frequently--what is this?!

[Whitney Brielle @Whitney_Brielle]

@bookingcom coming here as I am at my witt's end and this incident has been occurring since MARCH 25TH! Booking advertises full refund of flight purchase cancellations within 24 hours. I bought flights for three returning from Paris with upgraded seats to secure bulk head seating for bassinet of our infant daughter, and extra bags--we had even reserved our seats it appeared on the Booking end. When I cross referenced this with the airline 9 hours later in the morning, they claimed that the upgraded seat fees through Booking were not applied and we were only slated for general seats. the airline direct cost was also only 20 eurus to upgrade and Booking had charged a much higher amount--and AGAIN--not applied it to our reservation. The airline said the only way to resolve this was with Booking--so under the advertised 24 hour period I figured I would just cancel, refund, and repurchase direct through the airline to ensure everything was actually correct (ANF NOT FALSELY OVERCHARGED). Booking assured us it would be no problem and we could receive a full refund. Instead we heard from Booking 24 hours later to say that full refund was not possible. Now--this goes against everything https://t.co/TMDC9882zv advertises. Furthermore, Booking GoToGate call center staff left me a message claiming it was MY responsibility to work with the airline. Shocked and disgusted, I began working with French Bee airline to resolve the seating issue and keep the flight with the overcharged seats. We were almost at a resolution with the airline over slow emails two weeks or so later when suddenly--I was notified of a measley refund of $EUR109.02 for each adult and EUR $15.74 for the infant. I paid in the thousands for this flight! Furthermore--the flight was not even supposed to be cancelled after Booking said they could not even honor the refund policy they advertise. It has now been weeks getting bounced around call centers as I have expressed REPEATEDLY that the flight was not to be cancelled and to please restore our original flight. No success. Always a response that they are working on it and then days with zero follow up. We are beyond frustrated--in the mean time flight costs have gone through the roof--we are sitting here in a complete dumpster fire of a situation and out hundreds of dollars. https://t.co/C2xMYNmUjk I am a genius level member that historically has used you frequently--what is this?!

[The New York Times @nytimes]

The major U.S. airlines, including American and United, said on Monday that masks would be optional on their domestic flights after a nationwide mandate was struck down.

Here’s how they’re changing their mask rules. https://t.co/obmp3odBxN

[Whitney Brielle @Whitney_Brielle]

@That_Girl_Aleee I love it it’s great

[Whitney Brielle @Whitney_Brielle]

@Uber_Support my boyfriend & I were just in an Uber ride & he left his phone. The ride was booked through his phone, and we are unable to login to Uber online to submit the lost phone request-Uber is trying to ping his phone to verify his account. Can you plz contact me ASAP?

[Whitney Brielle @Whitney_Brielle]

Chinese food, cider, bath bomb, new mascara, and rom coms. ☺️ #happyfriday

[Whitney Brielle @Whitney_Brielle]

If I changed then I became a better version of myself.

[Whitney Brielle @Whitney_Brielle]

Please pray for my father and family.

[Rumi Quotes @RumiLoveQuotes]

Old trees make new roots from passion. Seek passion, passion, passion!

[Whitney Brielle @Whitney_Brielle]

@That_Girl_Aleee Sorry Bebe :/

[Whitney Brielle @Whitney_Brielle]

The best way to predict the future, is to create it. ✨

[Whitney Brielle @Whitney_Brielle]

@pixievin It’s because they think they’re about to be the main attraction. 🙄

[مريم حسنا @Maryamhasnaa]

Are you even open to receive the thing you need?

[Whitney Brielle @Whitney_Brielle]

@LocateEmilio Bet 👏

[Jesse Chase @ChaseNCashe]

Up early because what else is there to do these days.

[Whitney Brielle @Whitney_Brielle]

@Arts_Channel The Philadelphia Story

[Whitney Brielle @Whitney_Brielle]

@That_Girl_Aleee In solidarity. Same. But not yesterday. 💓