William Dieu

Consumer Power Advocate & Lateral Thinker 👍#CustomerExperience #DesignThinking #HCD #Innovation

[William Dieu @WilliamDieu]

And the winner is NO. The #NPS is no longer fit for purpose in this day and age. End of story. Bye! 😂 #customer360sym

[William Dieu @WilliamDieu]

Touchy topic: is #NPS still fit for purpose? What are your thoughts? Winner tbd by the live audience post debate #customer360sym

[William Dieu @WilliamDieu]

@lindaauyeung2 @SarahHurc @LeaWild5 @Akansha91890405 @CharissaRamirez Role Play was super awesome ladies!! Well done!

[Stephanie Thum, PhD, CCXP @stephaniethum]

Customer experience isn’t about a survey, a tool, a training class, or a fleeting moment of empathy for a customer. It’s a holistic discipline, or a way of doing things, that embeds a customer mindset into the fabric of your culture. #cx #CustExp #CEO

[William Dieu @WilliamDieu]

Great panel discussion: involve customers in policy design, there is strong senior enthusiasm for innovation- don’t be constrained about the past in showing your passion for our customers #cx #innovation #PSNdigitalNSW

[William Dieu @WilliamDieu]

Randall Brugeaud, from the Digital Transformation Office talks about seamless service delivery by thinking about customer life events - a need to design based on how people live their lives not how governments are structured #lifeevents #humancentreddesign #PSNdigitalNSW #cx

[William Dieu @WilliamDieu]

Citizens have high expectations of their interaction with government, and are interested in the cross section between identity and privacy. Citizens want to be more involved in the design of experiences - from analogue to digital #PSNDigitalNSW #CX #digitaltransformation

[William Dieu @WilliamDieu]

Karl from NZ Government speaking to the importance of human centred design and customer centricity in digital transformation. Don’t rush into and take the time to understand your customers #PSNDigitalNSW #customerexperience #humancentreddesign #digitaltransformation

[William Dieu @WilliamDieu]

With the ultimate aim of saving lives! ❤️ #nswhealth

[William Dieu @WilliamDieu]

Couldn’t agree more that having the right mindset we can prepare our 400,000 public sector employees for the digital future. #PSNDigitalNSW

[William Dieu @WilliamDieu]

Digital.NSW kicking off in style #PSNDigitalNSW #DigitalTransformation

[Ellen Deutscher (she, her) @lndeutsch]

#DesignThinking humor 😂😂. #DTK12chat

[William Dieu @WilliamDieu]

@EricaMarois @CXpert Yes! IF you do not have engaged employees, then they will NOT deliver great CX

[William Dieu @WilliamDieu]

@CXpert Exactly ! EE=CX

[Bureau of Meteorology, New South Wales @BOM_NSW]

Another stormy day ahead for #NSW ranges, coast and northwest slopes, with severe thunderstorms expected in these areas. Be prepared to batten down the hatches. Any severe storm warnings issued will be available at https://t.co/QkVkdp16Er #NSWStorm

[William Dieu @WilliamDieu]

@benselwyn Hahahahaha! Hope you're doing well!

[William Dieu @WilliamDieu]

Come be my boss - if you can put up with people like me! I'll refer you in just PM me. https://t.co/eZD7XZ5qnH https://t.co/SS9P2V1wtR

[William Dieu @WilliamDieu]

#NewProfilePic

[William Dieu @WilliamDieu]

Retailers already paying on savings to consumers. Talk to your provider today! https://t.co/bSikSgFPkq

[nbn® Australia @NBN_Australia]

We're introducing new wholesale pricing options designed to improve customer experience and meet the growing demand for fast broadband in peak hours. Learn more: https://t.co/3xLBt8hjs8

[McDonald's Corporation @McDonaldsCorp]

We're raising the bar on customer experience with self-order kiosks, table service and mobile order and payment in a modern and environmentally-friendly setting at our @McDonalds flagship restaurant in Chicago: https://t.co/FiTjiSJejx