Kyndal Wolfe

[Kyndal Wolfe @WolfeKyndal]

@c_thomas7788 @JennLStevens @united Time heals wounds but acknowledging a problem and fixing it could show how they want to improve their company. #UCM4490 #ICMKTG

[Kyndal Wolfe @WolfeKyndal]

@caitlin_gutta @JennLStevens @united I agree. They should acknowledge that they had a problem and the steps they are taking to make them better. #UCM4490 #ICMKTG

[Kyndal Wolfe @WolfeKyndal]

Brands can be proactive by showing the progress as in which they are making bad situations and how they are becoming better #UCM4490 #ICMKTG

[Kyndal Wolfe @WolfeKyndal]

To recover from a crisis, I think a brand should recognize its wrong doing, then address the steps they will take to fix it #UCM4490 #ICMKTG

[Kyndal Wolfe @WolfeKyndal]

@dbeazyyy @ProfSMktg @Zappos I said the exact same thing. Factors like consistency/quality are important but customer service is a deal breaker! #UCM4490 #ICMKTG

[Kyndal Wolfe @WolfeKyndal]

@FellerRacing @ProfSMktg Price and quality are very important with a brand but I also focus on their customer service. That is a deal breaker to me! #UCM4490 #ICMKTG

[Kyndal Wolfe @WolfeKyndal]

I have broke a relationship with a brand before because of the lack of customer service. Once I have left I never returned. #UCM4490 #ICMKTG

[Kyndal Wolfe @WolfeKyndal]

Factors that include respect, like remembering my name and saying thank you/you're welcome, form an ongoing relationship #UCM4490 #ICMKTG

[Kyndal Wolfe @WolfeKyndal]

@Rhodes_12 No, I'm usually pretty good about that. Now, in store impulse shopping is a different story for me! #UCM4490 #ICMKTG

[Kyndal Wolfe @WolfeKyndal]

@FellerRacing I am right there with you. Although media doesn't influence me, it persuades many that are on it constantly. #UCM4490 #ICMKTG

[Kyndal Wolfe @WolfeKyndal]

This is not true for everyone. A lot of my generation and others are greatly influenced by social media! #UCM4490 #ICMKTG

[Kyndal Wolfe @WolfeKyndal]

Although there is persuasion leading into social media, I do not think the media influences my decisions or behavior. #ICMKTG #UCM4490

[Kyndal Wolfe @WolfeKyndal]

@kate_thomas1 @AlexKrallman I think that is a great/professional way to handle situations. This could keep loyal customers. #UCM4470 #ICMKTG

[Kyndal Wolfe @WolfeKyndal]

@Jessica_tay07 I do the exact same thing. I don't waste my time by posting on social media & rather just not come back #UCM4470 #ICMKTG

[Kyndal Wolfe @WolfeKyndal]

Brands should handle complaints by being responsible/respectful. Using humor can lighten up a situation while professional #UCM4490 #ICMKTG

[Kyndal Wolfe @WolfeKyndal]

I have never complained about a company via social media because I do not want to spend the time on it & influence others #UCM4490 #ICMKTG

[Kyndal Wolfe @WolfeKyndal]

@JessAult357 I totally agree. Without respect for customers I do not think the brand could survive. #UCM4490 #ICMKTG

[Kyndal Wolfe @WolfeKyndal]

@ucmnash1 @scottcowley I agree. Conflict is always an issue when dealing with situations as such. #ICMKTG #UCM4490

[Kyndal Wolfe @WolfeKyndal]

I dont think they do it intentionally. Customers mainly focus on the product. Although, will switch if there is a purpose. #ICMKTG #UCM4490

[Kyndal Wolfe @WolfeKyndal]

Both!!! Good, because it allows room for growth. Bad, because there is more chance for conflict. #ICMKTG #UCM4490 (1/2)