Mind you, I ended up having to give up and hang up the phone at 1hr35 mins STILL without reaching a Rep. 1hr35 mins - that's a really long time to keep your clients waiting to no avail. Horrible service. @rsagroup#autoinsurance#rsainsurance#horriblecustomerservice
@rsagroup - 1 HOUR AND 35 MINS is a ridiculous amount of time to keep your clients waiting on the phone to speak to a Rep. Never have I ever felt the need to complain on Twitter about a company but this is just ridiculous... def not renewing with you again.
The fact that my Adjuster has not responded to any emails or phone calls since early Friday is even more frustrating. I think it's fair to expect a little more professionalism in exchange for my insanely overpriced premiums. @rsagroup#rsainsurance#autoinsurance#CustomerService