Finance is about the tops-down...
...And the bottoms-up.
See the big picture, understand what's involved, create an actionable plan.
Then fire. 🔥
Your team will be firing on all cylinders.
"What the ?!?"
"We're canceling!"
This was a customer of ours years ago.
We hadn't experienced this yet.
I realized how important "service" was and is.
When someone becomes your customer, the journey doesn't end.
It's only the beginning.
One of the best tools I love using is the Wayback Machine.
Great way to learn the origins of a business / founder.
How did it all begin?
What did they offer in the beginning?
How have things changed over time?
That's progression.
And it's great to see.
@kevgumba In our acctg business, we provide monthly / quarterly reports. So we used that as an opportunity to ask for feedback on how we could do things better. We automate the process via CRM tool. Our customers love it and appreciate the communications.
Sometimes the next step forward is stepping back.
Think clearly about next steps.
Decide if it's the right move.
If yes, take action.
If no, don't.
Life moves fast.
It's okay to stop briefly.
Consistency and incremental improvements is what separates you from the rest.
It's the small details.
Don't sweat them.
That's what separates the @JonnyBones , @TomBrady , and @JeffBezos of the world.
Focus on incremental, small improvements.
Instead of working out for 1 hr, start with 10 min. Then work up.
Habits, and more importantly change, takes time, effort, and patience.
I'm a BJJ Brown Belt and have trained 9 years.
3 major injuries, competed, and thousands of hours in the mat.
The most important lesson?
Persistence.
Just keep showing up.
Learn 1% more every week.
Just like in business.
Keep learning.