@PiCoreTeam why does it say I need to wait for a slot to do KYC when the system has been changed to allow everyone to do it? Can someone message me please to sort it out. Thanks
@TalkTalk I have a problem with my account. I need assistance please. I have tried calling the phone number on the letter but on two occasions now the phone has been answered only for someone to be talking in another language with someone next to them and hanging up when I speak.
@virginmedia Thats fine. I have spoken to the team on the phone. They have put the request to port the number over. Can you confirm how long your call recordings stay on file? I was promised something which I do not want to be told later that it was not said.
@virginmedia Also it is not a case of "if anything can be done" something needs to be done. We are not accepting this loss because of negligence on your part!
@virginmedia The number port obviously did not go through and look how long it has been. What if they say they cannot port the number over? The account with previous provider is closed due to non payment. Which we were advised by VM to cancel direct debit and the rest will be taken care of.
@virginmedia Automatically but now my mother is receiving letters from the old provider for outstanding payments. The number was not ported over and Virgin Media have caused a lot of hassle now. How do we proceed as it is not our fault you did not port the number over correctly!
@virginmedia With the order and I specifically asked for the old landline number to be ported over. He said it was all done and that we did not need to do anything because the old provider will be informed by Virgin Media that they are taking over the number and the account will be closed...