Zendesk

More self-aware than your ex. Self-improving AI agents are here. | 🔗:

[Zendesk @Zendesk]

From tracking ticket spikes to identifying urgent conversations and balancing agent capacity, teams can take proactive action before customer impact grows. See how support leaders stay ahead of service disruptions: https://t.co/Bs2PDdAMoV

[Zendesk @Zendesk]

Support issues rarely announce themselves before queues spike and resolution times slip.

Real-time monitoring helps teams catch operational issues early with live dashboards, anomaly detection, trending topics, and an AI-powered Monitoring Assistant.

[Zendesk @Zendesk]

AI agents are raising the bar for service. Read how #ZendeskAI Agents help teams solve more tickets, reply faster, and keep CSAT strong at scale: https://t.co/X2MpcQ6ZJS

[Zendesk @Zendesk]

Watch the 30-minute session for a fast dive into AI Agents that resolve issues, Copilots that help human teams improve, and admins who direct the system instead of configuring it. We also cover the month’s most important product releases: https://t.co/bqsf0V4meZ

[Zendesk @Zendesk]

Missed What’s New at Zendesk live? At #ZendeskRelate, we unveiled the Autonomous Service Workforce, a new era for the Resolution Platform, and the full session is now available on-demand: https://t.co/bqsf0V4meZ

[Zendesk @Zendesk]

Want the full framework? The AI Metrics Playbook maps nine outcome-based metrics directly to business results, with real-world examples from teams like @BritBox_US, plus a step-by-step guide to building your ROI story.

📥 Download it free → https://t.co/9K23qOCqiO

[Zendesk @Zendesk]

Most growing CX teams aren't measuring the wrong things. They're measuring too many things.

If your dashboard is packed with metrics but you still can't answer "is our AI actually working?" you're not alone. And you don't need more data. You need the right signal.

[Zendesk @Zendesk]

Voice still drives 40% of contact center volume, and 75% of leaders say legacy tools block omnichannel service.

Zendesk Contact Center is helping teams break down silos and deliver AI-first voice at scale: https://t.co/smfVx4KYTq

[Zendesk @Zendesk]

Next-level teams. Next-level service. 🏀

We're partnering with the Warriors, Valkyries, and Chase Center to make every fan experience faster, smarter, and more seamless. 🏆

[Zendesk @Zendesk]

@ginnyfahs Hi Ginny! We'd love to help you out!

Kindly DM us the following information so we can assist you better;
1. Your Zendesk subdomain
2. The email address you use to log in to Zendesk
3. Any open ticket number(s) you currently have with our team

[Zendesk @Zendesk]

@CCenterHub Thank you for joining us! 💚

[Tom Eggemeier @TomEggemeier]

Interviewed about Zendesk and AI including talking about my personal use of AI. "I spent about two months with my 21-year-old son, who’s a walk-on college basketball player, and we created an application for college basketball transfer portals on what the expected value and expected impact of a potential transfer player was. I had no coding experience before that.

And then I used Claude to launch a feature for Zendesk that’s in our software code now. We just launched it last week." https://t.co/6xLTgpA1P8 via @NYTimes

[Tifenn Dano Kwan @DanoKwan]

Stepping into a new chapter as CMO at @Zendesk .
It’s a pivotal moment for customer experience—being reshaped by AI, data, and rising expectations.
After 3,5 unforgettable years at Amplitude, the opportunity to help shape what comes next is incredibly energizing. Onward!

[Zendesk @Zendesk]

@DanoKwan Welcome to the team, Tifenn! https://t.co/fb25nJIG8p

[Zendesk @Zendesk]

We're excited to welcome @danokwan as our new Chief Marketing Officer: https://t.co/fb25nJIG8p

Tifenn is a proven leader in steering AI-first marketing transitions and will lead our global marketing organization as we build the future of the Autonomous Service Workforce.

[Zendesk @Zendesk]

@valkyries Zendesk 🤝 Valkyries 🤝 Breaking ankles on bad service

[Golden State Valkyries @valkyries]

Great plays need great assists.

Welcome @Zendesk, the Official AI-Powered Customer Service Provider of the Valkyries.

[Zendesk @Zendesk]

@hisham Hi Hisham! We're sorry for the inconvenience.

Kindly DM us the following information so we can assist you better;
1. Your Zendesk subdomain
2. The email address you use to log in to Zendesk
3. Any open ticket number(s) you currently have with our team

[Zendesk @Zendesk]

@magentogirl Welcome to Zendesk! 🥳💚

[Six Five Media @TheSixFiveMedia]

Incremental automation has hit its ceiling for enterprise service operations. The shift now is toward end-to-end autonomous resolution, specialized agents over generalist tools, and outcome-based pricing over seat counts.

@Keith_Kirkpat and @MelodyBrue sit down with Tom Eggemeier, CEO of @zendesk, at Zendesk Relate 2026 in Denver to break down what the autonomous service workforce actually means for enterprise CX strategy.