Alex Cabrera

Some guy from Miami making internet things @marquee

[Alex Cabrera @_alexcabrera]

🙏 ☝️ Mooch: I’ve seen him at Madison Square Garden with a topcoat on, standing in the key and hitting foul shots and swishing them

[Alex Cabrera @_alexcabrera]

@JerryFalwellJr @jeffsessions Don't you have a flophouse in Miami you need to be pretending you don't own?

[Alex Cabrera @_alexcabrera]

@gruber "Yeah, that sounds like something that will scale well."

This was pretty much the same line critics used when Apple first started rolling out retail stores.

[Alex Cabrera @_alexcabrera]

A big thanks to Laura, one of @AirbnbHelp premium support agents who went out of her way to finally make things right.

Appreciate the exec that intervened: @bchesky, @jgebbia, @nathanblec, @Alfred_Lin, @jeff_jordan, @joebot, @vladimirloktev, @beaugordon

[Alex Cabrera @_alexcabrera]

It’s been 3 hours since @AirbnbHelp publicly posted they wanted to help but has yet to reply to the DM. Lost another rebook in that time. @Airbnb’s public support is just a show. Expect nothing from them.

/cc @bchesky, @jgebbia, @nathanblec, @Alfred_Lin, @jeff_jordan

[Airbnb Help @AirbnbHelp]

@_alexcabrera Hi Alex, after reading through this conversation as well as your previous posts we would like to have a look at this case. To do so we would need you to please DM us so we can verify your account with your full name, email, and phone number.

[Alex Cabrera @_alexcabrera]

Oh yay, we're at the part where @AirbnbHelp openly lies to customers about how they're going to resolve a problem to get them to book on their platform.

I've been an @Airbnb member since 2012 as a guest and host. What a shit company they've become.

[Alex Cabrera @_alexcabrera]

Yay for consistency. Just lost the 4th listing that could have helped us from being stranded thanks to @AirbnbHelp. That’s 4 in 36 hours that could have rebooked us due to delayed support responses. Still stranded

/cc @bchesky, @jgebbia, @nathanblec, @Alfred_Lin, @jeff_jordan

[Alex Cabrera @_alexcabrera]

Incredible. Here’s the listing today and the empty lockbox the host left for me when I was supposed to check in yesterday. Oh and let’s throw in the support chat where @AirbnbHelp was told of his behavior.

/cc @bchesky, @jgebbia, @nathanblec, @Alfred_Lin, @jeff_jordan

[Alex Cabrera @_alexcabrera]

This is fantastic @AirbnbHelp! They guy that sold his apartment while I was booked for a month stay IS STILL LISTING IT. I’m sitting in a hotel across the street (which you lied about covering for me) because of him.

/cc @bchesky, @jgebbia, @nathanblec, @Alfred_Lin, @jeff_jordan

[Alex Cabrera @_alexcabrera]

@AirbnbHelp Let’s invite some friends to this shitshow of an @AirbnbHelp party.

Is this the company you set out to build @bchesky , @jgebbia , @nathanblec, @Alfred_Lin , @jeff_jordan ?

[Alex Cabrera @_alexcabrera]

Another example of excellence from @AirbnbHelp: When trying to place me in a comparable listing to a two-story loft in the Gaslamp district of San Diego, they suggest this tiny $60/night shithole in Tijuana https://t.co/YVvct5DN7A.

Their solution was to send us to Mexico.

[Alex Cabrera @_alexcabrera]

Hey @AirbnbEng, looks like @AirbnbHelp likes to throw you under the bus when they decide to screw over your users. Pretty shitty if you ask me.

[Alex Cabrera @_alexcabrera]

@AirbnbHelp It’s been 45 minutes without a reply after @AirbnbHelp publicly offered assistance. Hey, as long as people think you provide proper support to stranded guests, that’s good enough.

Solid customer support policy you have there, @Airbnb

[Alex Cabrera @_alexcabrera]

@alliejjam @worldmattworld @Airbnb Don't get your hopes up. Same thing is happening with me. So far I've had to come out of pocket $500 for a hotel room, wiped out whatever credits they gave me getting a stopgap place for a few days. @AirbnbHelp only helps @Airbnb

[Alex Cabrera @_alexcabrera]

@insanityreport Prodigy was into Ron Paul

https://t.co/a6rxc1ri7I

To be fair, there was nothing racist about his 2008 campaign. It was one of the most legitimately inclusive dark horse campaigns in modern politics.

[Alex Cabrera @_alexcabrera]

@Pinboard How dare these Central and South Americans disrespect US sovereignty! Can you imagine the outcry from the fake news media if we interfered in their internal affairs for decades in service of our own geopolitical ends! 😡