@JetBlue
I am utterly disappointed with the way JetBlue have been handling my bookings.
It’s completely unacceptable that I’ve now been stranded overnight twice with no real support.
This didn’t just happen on my journey home. On my way from Edinburgh to Orlando, I also experienced delays and cancellations that left me stranded overnight in Providence. I had to self-transfer because JetBlue failed to put me on the next available flight, leaving me to sort everything myself.
Now, on my return, I was originally booked MCO → JFK → EDI, but my first flight was delayed then cancelled, causing me to miss my connection.
I was then rebooked onto MCO → KEF → EDI with Icelandair, only for that itinerary to fail as well. I’m now stranded again, travelling alone as a 19-year-old, with no clear communication, no confirmed way home, and no response despite repeatedly asking for help.
To make matters worse, I am urgently trying to get back to Scotland for a funeral. Every delay and cancellation is making it harder for me to get home at a time when I need to be with my family.
This is now the second time during the same trip that JetBlue’s disruptions have left me stranded overnight. I’ve missed multiple flights through no fault of my own and still have no confirmed route back to Edinburgh. I need JetBlue to urgently resolve this and get me home.
I am really struggling to think of any reasons on why i would be a returning passenger.