katie

[katie @_katiebooth]

@tomwills37 We’d want to swap all 4 together :(

[katie @_katiebooth]

4x front standing oasis tickets we’d be happy to swap for 4x general admission on 19th July. We’ve been split so currently have 1 person on their own in GA
#OasisManchester

[katie @_katiebooth]

@Jracing78 @notaboot @TicketmasterCS @Jracing78 I’ve got x4 front standing we’re looking to swap back to general admission as our groups split. Please let me know if you’d be willing to swap!

[katie @_katiebooth]

@1867Dan I have 4 we’re trying to swap for GA as our group has split

[katie @_katiebooth]

@TicketmasterCS

[katie @_katiebooth]

@RhysThomas1993 @TicketmasterCS Same thing has happened to us, if you get through pls let me know what they say?

[katie @_katiebooth]

@TicketmasterCS please help?

[katie @_katiebooth]

@TicketmasterCS is it possible to change our allocated front standing oasis tickets to GA? 19th July
Our group has been split and currently only 1 person in GA and 4 front standing. Would rather all be together as have seen you have to enter separately and can’t go between areas

[katie @_katiebooth]

@MyCatBikky @bonnygirluk @TicketmasterCS And me!

[katie @_katiebooth]

@waveydave86 @TicketmasterCS What did they say?

[Lottie Ireland @IrelandLot32047]

Talking to BBC Radio 4 this evening to discuss how poor your service and security is. 19 days & still thousands missing @monzo @NatWest_Help.

How can someone's phone be stolen out of their hands and they be held liable for how easily funds are taken?

[katie @_katiebooth]

@monzo Tracy the complaint handler has offered my brother a laughable £30 good will gesture for having every penny in his monzo account stolen

You are breaking all your terms of service

Who is the real criminal here? @monzo

[JBingz @Jbingz1212]

18 days since thousands of pounds were stolen from my accounts and still no refunds. Couldn’t recommend these banks less! @NatWest_Help @monzo @StarlingBank

[katie @_katiebooth]

@NatWest_Help you’re putting him through hell, dragging out the investigation process when it is blatant fraud

@monzo you’re putting him through hell, closing his investigation, when it is blatant fraud

Since when was it acceptable to treat your valued customers this way?

[katie @_katiebooth]

My brother was robbed nearly 3 weeks ago, they stole thousands from his bank accounts

He is still yet to receive an update from @NatWest_Help and @monzo

Why are these trusted banks making it impossible for him to recover stolen funds

@FishwickDavid can you help?

[katie @_katiebooth]

My brother was robbed nearly 3 weeks ago, they stole thousands from his bank accounts

He is still yet to receive an update from @NatWest_Help and @monzo

Why are these trusted banks making it impossible for him to recover stolen funds

@FishwickDavid can you help?

[katie @_katiebooth]

Boycott @monzo - they’ve broken their own terms, telling my brother there is nothing they can do to recover funds stolen from his account

Shameful

@FishwickDavid @susannareid100 @GMB @BBC @BBCRadio4

[JBingz @Jbingz1212]

18 days since thousands of pounds were stolen from my accounts and still no refunds. Couldn’t recommend these banks less! @NatWest_Help @monzo @StarlingBank

[katie @_katiebooth]

Great to hear that @BBCRadio4 want to cover this story, Josh will be discussing how poorly he has been treated in this situation by your staff @monzo - you’re not only breaking your terms, you’re putting someone through a completely distressing process

Educate your staff

[JBingz @Jbingz1212]

18 days since thousands of pounds were stolen from my accounts and still no refunds. Couldn’t recommend these banks less! @NatWest_Help @monzo @StarlingBank

[JBingz @Jbingz1212]

18 days since thousands of pounds were stolen from my accounts and still no refunds. Couldn’t recommend these banks less! @NatWest_Help @monzo @StarlingBank

[katie @_katiebooth]

@FishwickDavid @ITV @susannareid100 @edballs @KHemingwaynews @carl_hemp @GMB @itvnews @CityPolice @reallorraine Shame it’s come to educating to prevent rather than the police finding the criminal gangs who get away with phone theft every day.

My brother is in a similar situation and the banks are being useless, it’s been nearly 2 weeks and they’re still investigating. Any advice?

[katie @_katiebooth]

@GMB @susannareid100 @FishwickDavid It’s a shame it’s come to this, rather than catching the criminals who get away with stealing hundreds of phones every day

We are living in a country where phone theft is normalised and accepted

These criminals are untouchable

@10DowningStreet
@metpoliceuk

[katie @_katiebooth]

@FishwickDavid It’s devastating how difficult these high street banks are making it for him to get HIS money back.

He’s lost over £20K and it’s been over a week in this unknown situation, with little to no support from ‘trusted’ banks and @metpoliceuk

[katie @_katiebooth]

@FishwickDavid loved @GMB this morning, very insightful

My brother had his phone stolen 22nd March, 3 banks and crypto drained

He is STILL waiting for responses from NatWest and @StarlingBank fraud teams
@monzo have said there is nothing they can do, he’s had to escalate to FSO