Laura Winter

she / her

[Laura Winter @_laurawinter]

@HabitatUK Hey, I can’t direct message as I am not verified. Is there another way I can contact someone?

[Laura Winter @_laurawinter]

@HabitatUK Really disappointed with the quality of the Otto 6 Drawer Set from Habitat. Noticeable imperfections that I wouldn’t expect at this price point. Hoping this can be resolved? 🥺

[Laura Winter @_laurawinter]

@virginmedia No, I can’t get through to anybody. How else can I return it & get a refund?

[Laura Winter @_laurawinter]

@virginmedia disappointed. Ordered a second remote for the 360 TV box but have since found out you can only pair 1? Yet when I spoke to someone at Virgin to request a 2nd remote, they didn’t flag this and let me pay for a 2nd, now redundant, remote! Not happy.

[Laura Winter @_laurawinter]

@VFSGlobal why is it so hard to find a a slot for an appointment with your VFS centre in London for a Portuguese work visa??? Every time I check it says none are available. Embassy directs me to you, your help centre are unhelpful! How do you get an appointment?

[Laura Winter @_laurawinter]

@thetrainline hi there. I’m booking train travel for 5 people, 2 have Senior Railcards. Can I use this for the group booking or do I have to book them individually? TIA.

[Laura Winter @_laurawinter]

@vfsglobalcare Applied for an Indian visa 2 weeks ago, heard nothing. Tried to track today eventually found out my application is on hold and has been for 2 weeks (day after submitting). I submitted all docs and was told it was ok on day. Have tried calling but phone rings off.

[Laura Winter @_laurawinter]

@jet2tweets Hi Jake. Thanks but I can’t get through to anyone on the phones. I’ve been on hold for an hour now. Is it best for my to cancel my own flight and make a new booking?

[Laura Winter @_laurawinter]

@jet2tweets hi there. I’m trying to change an inbound flight but I can’t get through to anyone on the phone to help me?

[VeryBritishProblems @SoVeryBritish]

All emails tomorrow:

“Hope you had a good Christmas and new year! Sorry I missed your email in December…”

[Laura Winter @_laurawinter]

@JohnLewisRetail I thought that but I can’t seem to open it! It doesn’t take me anywhere…

[Laura Winter @_laurawinter]

@JohnLewisRetail can you help? DPD were due to deliver a parcel to me today but the driver spent 15 mins trying to find it in his van and has now driven off leaving me without my parcel! What should I do?!

[Laura Winter @_laurawinter]

@JohnLewisRetail Hi Paddy, thanks so much for following up. Do you have a link where I can send you a DM? TIA.

[VeryBritishProblems @SoVeryBritish]

Being unable to say “you’re on mute” without sounding like you’re saying “for bloody hell’s sake you’re on mute AGAIN how many times?!?”

[Laura Winter @_laurawinter]

@sainsburys hi there. My bottled water was substituted for a ridiculous 6 x 6 1.5L bottles of water, and I have been charged £19.50, I only ordered 1 x 6 1.5L. Asked delivery driver to return but have only been reimbursed for 1 x 6 1.5L bottles (£3.50). Can you help please?

[Laura Winter @_laurawinter]

@SkyHelpTeam Hi. Thanks but I’ve done all that and it says no issue with connection, no known issues in area yet the LOS light remains red. I spoke to openreach and they directed me to you. Not ideal for home working! It’s dropped connectivity AGAIN.

[Laura Winter @_laurawinter]

@SkyHelpTeam hi there. My connection keeps dropping daily, takes ages to reconnect. I’ve tried everything and rebooted but it continually drops out for around 30-40 mins at a time, LOS is red, orange lights on router then it kicks back in?! Can you shed any light? TIA.

[Laura Winter @_laurawinter]

@OpenreachHelp Thanks so much Dan!

[Laura Winter @_laurawinter]

@OpenreachHelp hi there. The LOS light is continually going red on my openreach box, which then knocks my Sky internet off. Can you help? It’s been happening daily now. TIA.

[Laura Winter @_laurawinter]

@sainsburys hi there. One of my fresh products has arrived open, delivery van gone before I could make him aware. What can I do? TIA.