Client Care Performance Unit

[Client Care Performance Unit @_rep_helpdesk]

@SacchiFran Hello @SacchiFran We sincerely apologise for the inconvenience caused.Kindly follow back for assistance

Thank you.

[Client Care Performance Unit @_rep_helpdesk]

@SacchiFran Hi @SacchiFran Thank you for bringing this to our attention, My name is James I'll be happy to assist.Please follow us back and send us your contactable phone number via direct message so we can assist you promptly..^ James

[@Piera_Lucia @SacchiFran]

@FragranceShopUK
Why are you ignoring my complaint, having taken my money, and not delivered my goods as required under your 48 hour guarantee, and not even bothering to reply to my emails?
You need to reply to the complaint asap! #2699889 is the complaint number

[Client Care Performance Unit @_rep_helpdesk]

@Ramin2105 Hi @Ramin2105 Thank you for bringing this to our attention, My name is James I'll be happy to assist.Please follow us back and send us your contactable phone number via direct message so we can assist you promptly..^ James

[Client Care Performance Unit @_rep_helpdesk]

@nickwavell Hi @nickwavell Thank you for bringing this to our attention, My name is James I'll be happy to assist.Please follow us back and send us your contactable phone number via direct message so we can assist you promptly..^ James

[Client Care Performance Unit @_rep_helpdesk]

@Wrightie_J Hi @Wrightie_J Thank you for bringing this to our attention, My name is James I'll be happy to assist.Please follow us back and send us your contactable phone number via direct message so we can assist you promptly..^ James

[Client Care Performance Unit @_rep_helpdesk]

@BriJadore Hi @BriJadore Thank you for bringing this to our attention, My name is James I'll be happy to assist.Please follow us back and send us your contactable phone number via direct message so we can assist you promptly..^ James

[Client Care Performance Unit @_rep_helpdesk]

@no1sunraecist Hello @no1sunraecist We sincerely apologise for the inconvenience caused.Kindly follow back for assistance

Thank you.

[Client Care Performance Unit @_rep_helpdesk]

@no1sunraecist Hi @no1sunraecist Thank you for bringing this to our attention, My name is James I'll be happy to assist.Please follow us back and send us your contactable phone number via direct message so we can assist you promptly..^ James

[sakuriana @no1sunraecist]

@FragranceShopUK please turn on your DMs you sent me the wrong perfume I’m completely OUTRAGED

[Client Care Performance Unit @_rep_helpdesk]

@wisheart12 Hi @wisheart12 Thank you for bringing this to our attention, My name is James I'll be happy to assist.Please follow us back and send us your contactable phone number via direct message so we can assist you promptly..^ James

[Client Care Performance Unit @_rep_helpdesk]

@NHSActivistRN Hi @NHSActivistRN Thank you for bringing this to our attention, My name is James I'll be happy to assist.Please follow us back and send us your contactable phone number via direct message so we can assist you promptly..^ James

[Client Care Performance Unit @_rep_helpdesk]

@seanyads Hi @seanyads Thank you for bringing this to our attention, My name is James I'll be happy to assist.Please follow us back and send us your contactable phone number via direct message so we can assist you promptly..^ James

[Sean Adams @seanyads]

@FragranceShopUK your 25% off members discount isn’t working online for members, it’s states the 25% price and then at checkout just auto applies the 20% discount instead which is frustrating. I’ve tried refreshing etc with no joy

[Client Care Performance Unit @_rep_helpdesk]

@Slyelessar1 Hi @Slyelessar1 Thank you for bringing this to our attention, My name is James I'll be happy to assist.Please follow us back and send us your contactable phone number via direct message so we can assist you promptly..^ James

[Slyelessar @Slyelessar1]

@FragranceShopUK sent me the wrong items nearly a week ago and I’ve still not had customer service come back to me that they are rectifying it. These were for someone’s birthday. How can I get a response that is being actioned? There is still time to get the correct items to me

[Client Care Performance Unit @_rep_helpdesk]

@iiamkelvin_ Try reaching out to our customer Relations via 📧 [email protected]󱢏 @iiamkelvin_

[Kelvin Gabriel @iiamkelvin_]

@FragranceShopUK hi i have tried sending an email several times and its been really frustrating. My order has been partially dispatched for over a month now with one bottle still pending. FWUK64297914
Please i’d love for this to be resolved asap, thanks.

[Client Care Performance Unit @_rep_helpdesk]

@DavidFl32814060 Need help? Reach our Customer Support Team for any inquiries:☎️ [phone] (WhatsApp supported). @DavidFl32814060

[David Fleming @DavidFl32814060]

@FragranceShopUK Shocking experience with these people re an alleged membership and bank transactions. Avoid them like the plague 🤷🏼‍♂️