shanna xo

[shanna xo @_shannaXox]

@BarclaysUKHelp visited our local kiosk for help getting back in to my Barclays app, he realised I had 2 profiles & was going to merge them. Now i am locked out of my barclaycard app & the website is not recognising my long card number to be able to get my pin!?

[shanna xo @_shannaXox]

@RoyalCaribbean We sailed on the 26th June 2025 sailing so well past 30 days! My husbands are showing on his

[shanna xo @_shannaXox]

@RoyalCaribbean my new booking is showing 0 cruise points on the app despite booking the cruise while on an 8 day sailing last year - can my points be added to my account or is it because i haven’t been the main passenger?

[shanna xo @_shannaXox]

@takebackusofa @MattWallace888 She’s litterally in hee hospital gown, thats why it buttons up the back 🤦���‍♀️ it’s just not a hospital provided one. And she clearly has monitors on giving the illusion of an odd shape

[shanna xo @_shannaXox]

@classicallyabby It’s nothing alike🤷🏻‍♀️ the sex scenes aren’t unrealistic at all & the romance part of it isn’t any different from a good romcom movie.. we read for entertainment, to escape reality for a little while.. my partner knows that some books i read are total smut.. does he mind? No.

[shanna xo @_shannaXox]

@steve5424 @O2 If it helps, i ordered on the 29th November, delivery due 3rd December, on the 8th i demanded a complaint be logged via webchat (they initially refused) by that evening i had a dispatch email, had my laptop the next day

[shanna xo @_shannaXox]

@coastiegaming @O2 If it helps, i ordered on the 29th November, delivery due 3rd December, on the 8th i demanded a complaint be logged via webchat (they initially refused) by that evening i had a dispatch email, had my laptop the next day

[shanna xo @_shannaXox]

@ClaireH81003851 @O2 @ClaireH81003851 If it helps, i ordered on the 29th November, delivery due 3rd December, on the 8th i demanded a complaint be logged via webchat (they initially refused) but that evening i had a dispatch email, had my laptop the next day

[shanna xo @_shannaXox]

@FrazelRazel @O2 When you get that notification on dhl, just search it again, i was needing to double click it

[shanna xo @_shannaXox]

@TomMcP3 @O2 I complained via livechat yesterday, after they refused to log one, i was passed to a manager wbo logged one… got my device today conveniently! They said they were planning to start shipping today. Check ur order history for an update rather than waiting on texts

[shanna xo @_shannaXox]

@CommsOmbudsman can you advise your stance on ‘internal complaints’ which have apparently had an outcome.. does this hold ground for an ombudsman complaint? @O2 refusing to log one for me.

[shanna xo @_shannaXox]

@CommsOmbudsman can you assist? Hundreds of customers left on the dark regarding orders with absolutely not info being given: whats going on; when orders are likely to be processed & not allowed to cancel l

[shanna xo @_shannaXox]

@O2 still no update on when orders will be dispatched? Over a week now with no information at all! Even your staff don’t know whats happening because it’s being kept hush hush

[shanna xo @_shannaXox]

@WoodKirsty @O2 They’re not responding to anyone asking that! Only responding with the generic response above, if you dare ask anything more, you’re ignored! @O2 @TheFCA @MartinSLewis

[shanna xo @_shannaXox]

@MailOnline @STVNews nobody talking o2 continuing to take orders for products but failing to mention that they cannot dispatch any items, not telling customers when they will get their items, if it will be this side of Christmas or even new year.. NO info being provided at all!

[shanna xo @_shannaXox]

@O2 Do you guys genuinely believe that the lack of information being provided is acceptable? crazy!

[shanna xo @_shannaXox]

@O2 can we have an update on when we will get our orders? So far been days with not a word other than it’s delayed… are we just to keep accepting that for weeks?

[shanna xo @_shannaXox]

@O2 @dave125norco You’re response is comical now… david has given more information than you have in days but you’ve replied your usual copy & paste response 🤣🤣

[shanna xo @_shannaXox]

@O2 @TheFCA are you aware @O2 are not providing delivery of purchased products, no info about why or when these will be dispatched etc all while our 14 days ticks by? We are paying for a product we do not have

[shanna xo @_shannaXox]

@O2 have the orders that were due for delivery yesterday actually been sent and will come today like it now says or will there be another text at 5pm to say it’s delayed again?

[shanna xo @_shannaXox]

@ClaireMcH @O2 @O2 your generic responses are not good enough. Why are you not telling people what is actually going on and when things are likely to be dispatched? Paying for a product we do not have…

[shanna xo @_shannaXox]

@ClaireMcH @O2 t’s absolutely crazy that they’re saying nothing until chased! Makes me think thats not the issue.. and people ordering today are probably being told they’ll get their items tomorrow or Friday!