Andrew Rasmussen

Co-founder @CannyHQ. Business and life partner @sarahhum. Previously @reactjs @meta. @uwaterloo dropout.

Startup advice:

[Andrew Rasmussen @a13n]

Throwback to six years ago when @sarahhum and I got grilled publicly by @sama and @yuris https://t.co/DWBcNkPtX6

[Canny @cannyHQ]

This October we met together in Howell, Michigan for a cottage-style retreat. ✨ Here's a video recap of our time there!

[Andrew Rasmussen @a13n]

@svpino I think in general storage is cheaper and it’s better to just set two fields, the boolean and the date it was last updated, if you need that data

[Andrew Rasmussen @a13n]

@svpino counter argument that comes to mind is this could harm query performance

instead of querying for true you have to query for not null or type is date, which can be more expensive, especially when querying across several fields

[Andrew Rasmussen @a13n]

@intercom back up!

[Andrew Rasmussen @a13n]

Hey @intercom it looks like your help center custom domains are down, but your status page doesn't seem to show that.

[Andrew Rasmussen @a13n]

@lpolovets @shaunmmaguire Been hearing Texas/Nevada

[Andrew Rasmussen @a13n]

@helloitsolly hubspot marketing enterprise?

[Andrew Rasmussen @a13n]

@cwolf215 @arjunquera @levelsio @cannyHQ I agree that cancellation should be painless and quick and that's why we shipped a two-click flow two days ago.

[Andrew Rasmussen @a13n]

@FloWendelborn @voxel5d @levelsio @cannyHQ @FTC @bbb_us @CFPB Just to clear things up, it has never been impossible to cancel a Canny subscription. I haven't lied in any of my comms here.

[Andrew Rasmussen @a13n]

@levelsio @cannyHQ @FTC Your subscription is cancelled so we don't show a cancel button. You won't be billed again.

It says "Expiring: Nov 23, 2024".

It has never been impossible for customers to cancel or downgrade a Canny subscription. I'd appreciate it if we can stick to facts here.

[Andrew Rasmussen @a13n]

@voxel5d @levelsio @cannyHQ that's a screenshot of the self serve cancel flow we shipped yesterday

[Andrew Rasmussen @a13n]

@arjunquera @levelsio @cannyHQ He's completely wrong about the AI bot. There's a button that says "talk to a person" and it connects you with a human. Our average response time is minutes during biz hours.

[Andrew Rasmussen @a13n]

@KhushiLunkad @levelsio @cannyHQ Thanks for the kind words! We shipped a self-service cancellation flow yesterday.

You've got it exactly right, this was the original flow in 2017 and we had a task to improve this and didn't prioritize it correctly – that's on us.

[Andrew Rasmussen @a13n]

@levelsio @cannyHQ @FTC @levelsio that screenshot is the self-serve cancellation flow we shipped yesterday

[Andrew Rasmussen @a13n]

@rauchg B

[Andrew Rasmussen @a13n]

Is there a HackerOne alternative or bug bounty software that manages payouts and tax compliance (W-9/W-8BEN) that doesn't cost $10k/yr?

[Andrew Rasmussen @a13n]

@destroytoday doesn't work in safari or firefox yet 😭

[Tim Bennetto @Timb03]

How to get feedback from your users in the early days:

- add a live chat (@crisp_im)
- add a book a demo button (@savvycal)
- add a feedback and bugs board (@cannyHQ)

Then, listen to everything they say.

If they tell you they want a feature, build it.

[Andrew Rasmussen @a13n]

@immad product was a pain, complete opposite of mercury

they missed basic filings and getting it fixed was a huge chore

after switching off they didn’t pay, file, or refund taxes they withheld