Aashman Gupta

ERAU'28

[Aashman Gupta @aashman0078]

I bought a Galaxy S25 Ultra. Battery issues since day 1.

Battery was replaced at a Samsung-authorized service center — no improvement.

Sent the phone to Samsung’s repair center for evaluation. (1/3)

@SamsungMobileUS @SamsungCareUS @SamsungMobile @SamMobiles @SamsungUS

[Aashman Gupta @aashman0078]

@coachJR97 @tarunvats33 Office release for unlocked devices.

[John Ternus @johnternus]

hello

[Not Tim Cook @TimothyCookothy]

Even though it’s my last day as CEO, I will remain on the board to ensure that Apple continues to raise its prices, regardless of who the CEO is.

[Aashman Gupta @aashman0078]

@Airtel_Presence @Airtel_Presence @airtelindia

[Aashman Gupta @aashman0078]

@Airtel_Presence I never received any DMs in the first place. This morning, I DM'd Airtel, and someone said they would look into it and get back to me. No one has replied to me yet.

[Aashman Gupta @aashman0078]

@Airtel_Presence @airtelindia,@Airtel_Presence thank you for reaching out. It feels wonderful to hear back from a human and not an AI that doesn't work.
Can we talk further in DM?

[Aashman Gupta @aashman0078]

@airtelindia #PoorServiceAirtel

[Aashman Gupta @aashman0078]

@SamsungUS Hey, Samsung care plus guys aren’t responding. No human agent is answering the the call it’s only that AI agent.

[Aashman Gupta @aashman0078]

I bought a Galaxy S25 Ultra. Battery issues since day 1.

Battery was replaced at a Samsung-authorized service center — no improvement.

Sent the phone to Samsung’s repair center for evaluation. (1/3)

@SamsungMobileUS @SamsungCareUS @SamsungMobile @SamMobiles @SamsungUS

[Aashman Gupta @aashman0078]

@SamsungUS i texted hey in chat

[Aashman Gupta @aashman0078]

After escalation, a supervisor said issues were found, and the phone would be repaired.

Hours later, I got a generic text: “repair completed, device shipping”
No details, no explanation of what was fixed.

This is a $1300 flagship. Transparency and accountability matter. (3/3)

[Aashman Gupta @aashman0078]

During repair, I received a call saying my phone overheated to 118°C. I also raised concerns about ongoing battery drain.

Then no callback. When I followed up, I was told nothing was wrong, and the phone would be shipped back.

Conflicting diagnoses, no clarity. (2/3)

[Aashman Gupta @aashman0078]

@UniverseIce I was a Note 20 user. I got a 16 Pro Max but didn't like it; the software was too buggy. So, I got an S25 Ultra, and now my phone only lasts 5 hours of screen-on time.

[Tarun Vats @tarunvats33]

One UI 8.5 feels more stable than iOS 26.
One UI 8.5 feels more stable than iOS 26.
One UI 8.5 feels more stable than iOS 26.
One UI 8.5 feels more stable than iOS 26.
One UI 8.5 feels more stable than iOS 26.

[Ice Universe @UniverseIce]

So, Samsung, when are you going to reduce the noise? Apple, the brand you admire, has shown you the way.

[Ice Universe @UniverseIce]

Open Letter to Samsung CEO TM Roh: Immediately Replace the Camera Division Head to Salvage Galaxy's Imaging Reputation

Dear Mr. TM Roh,

As long-time consumers of Samsung products, we must express our profound disappointment with the continuous deterioration of the camera experience in the Galaxy series. The current leadership of the camera division has severely failed in its duties. Without immediate action, Samsung's reputation in mobile imaging will be irreparably damaged. Below are eight compelling reasons why the head of the camera division must be replaced:

1. Deceptive Marketing and Exaggerated Claims

Claims of "industry-leading camera performance" in promotional events, while actual results fall far short
Significant discrepancies between sample images and real-world performance, bordering on false advertising

2. Technological Backwardness, Outpaced by Competitors

Persistent image quality issues: excessive noise in shadows, crushed blacks in HDR, poor telephoto quality, subpar night photography, unnatural portrait details and bokeh
Fundamental flaws: shutter lag (over 0.5 seconds), excessive video sharpening
Left behind by competitors like iPhone, vivo, OPPO, Huawei, and Xiaomi

3. Neglecting User Feedback, Ignoring Longstanding Issues

Years of user complaints (e.g., poor shadow detail, unnatural skin tones, shutter delay) remain unresolved
Widespread criticism in official forums, social media, and professional reviews—yet Samsung turns a blind eye

4. Blindly Copying Apple, Losing Samsung's Identity

From hardware tuning to software algorithms, mindlessly following Apple's "natural tone" approach, resulting in dull, lifeless photos
Even replicating Apple's flaws (e.g., HDR black crush, excessive sharpening), completely abandoning Samsung's once-vibrant signature style

5. Discriminatory Skin Tone Processing

Poor rendering of Asian and Caucasian skin tones, often appearing unnaturally "yellow-black"
Mocked by users as the "Samsung Yellow Face Filter"
Far inferior to Chinese brands (e.g., OPPO, vivo) in natural skin tone optimization

6. Complacency in Hardware, Refusing to Innovate

Stubbornly using outdated sensors (e.g., HP2 and IMX754 for four consecutive years), refusing to upgrade to larger sensors
Unwilling to learn from Chinese brands' advanced hardware and software technologies

7. Slow and Discriminatory Software Updates

Camera algorithm updates are infrequent and sluggish in addressing issues
Deliberately withholding improvements from older models (e.g., Galaxy S23 and S24 series still lack optimizations from the S25)

8. Technologically Conservative, Resisting AI Innovation

Outdated noise reduction in primary and telephoto cameras, leading to smeary night shots
Refusal to adopt AI computational photography (e.g., Google's HDR+, Huawei's XMAGE engine)

Our Demands

1. Immediately remove the head of the camera division and recruit experts with genuine expertise in computational photography and user experience.
2. Significantly upgrade hardware: Adopt cutting-edge sensors, larger apertures, 200MP telephoto lenses, and variable aperture technology.
3. Completely overhaul software optimization: Accelerate update cycles, fix legacy issues, and ensure older models receive algorithm improvements.
4. Establish a rapid user feedback response system to prevent years of unresolved complaints.

Samsung was once a leader in mobile imaging—now, due to the incompetence of its camera team, it has become a laughingstock. If decisive action is not taken now, Galaxy users will flock to competitors like iPhone, Huawei, and Xiaomi. Time is running out. Act now!

— Frustrated Samsung Consumers

[Aashman Gupta @aashman0078]

@tarunvats33 Yess!

[Fox Pupy 🦊🧡 @Skyfops]

I just spotted a test development iPhone in the wild 🤩🤩🤩

[Tarun Vats @tarunvats33]

Samsung fam! ⚠️

Really disappointing to see more green line issues popping up on the Galaxy S24 series 😤

Even worse—Samsung is now ignoring the free display replacement. That’s unacceptable.

We need to raise our voice 📢
Samsung should offer at least a 3-year display replacement for this issue for all its devices.

This isn’t what we expect from a brand like Samsung.