Abi Jenkins

Writes words for money.
Musician; Welsh.

[Abi Jenkins @abigailchantal]

@nxcare Hi there, I had two seat reservations booked on a coach from London Victoria and they've now split passengers across two coaches so our paid-for reservations just don't exist. Is there a way to get a refund on these please? Thanks

[Abi Jenkins @abigailchantal]

@LumoTravel Hi there, is it possible to book seat reservations for tickets that have already been purchased? Thanks,

[Abi Jenkins @abigailchantal]

@HSBC_UK Hi there, I have an old, dormant account that's been frozen and I can't remember any details to access the money that's in there. How do I go about this as all help info is trying to direct me through the app/online banking which I can't access. Thanks

[Abi Jenkins @abigailchantal]

@GWRHelp Hi there, I've just added a seat reservation to my ticket for travel today and now the ticket itself is no longer accessible in my app or online account as it says it's been added to my smartcard(?) even though I don't have one of those (and didn't know they existed)

[Abi Jenkins @abigailchantal]

@GWRHelp Hi, is the scheduled 19:48 from PAD to NWP now starting at Reading? I was advised to get on the 19:18 to Swansea and wondering if it's worth getting off at Reading and waiting for my original train from there.

[Abi Jenkins @abigailchantal]

@marksandspencer Hello, I've opened day 1 of '12 days of Sparks' in the app but it's not adding the offer to my card. It also recommends I download the app, but that's where I'm starting from. Updated the app to make sure it wasn't that and still no joy. Thanks :)

[Abi Jenkins @abigailchantal]

@virginmedia It's saying it can't check, so I'm none the wiser I'm afraid.

[Abi Jenkins @abigailchantal]

@virginmedia Hi, my broadband has gone down again, and has been intermittent for days. Apparently no current issue in the area but website also saying can't check my connection at the moment. What are my options?

[Abi Jenkins @abigailchantal]

@virginmedia Hi there, my internet has started dropping again and the service status page is saying you can't run a test right now, again. What are my options?

[Abi Jenkins @abigailchantal]

@virginmedia I've started watching something I've rented and it's only available for a limited time once you start it, so now I've likely wasted the money renting it at all. These issues are ongoing but we don't qualify for compensation because they're not continuous, but they add up.

[Abi Jenkins @abigailchantal]

@virginmedia Thanks, so is it an area issue, or an issue with my connection then? As I say, I'm getting mixed messages from the different parts of the journey. And can I register another loss of service?

[Abi Jenkins @abigailchantal]

@virginmedia Hi, yes. It's a mix of that and then occasionally I get "Looks like there's still an issue with your connection." despite it saying upfront that there are "no known issues in the area." Slightly mixed messages and we've been having issues for a week or so now.

[Abi Jenkins @abigailchantal]

@elliotparfitt84 @nsandihelp I'm having the same issue using Chrome on Android.

[unregistered hyperkate 2 @kathrwn]

if you are in the QRTs and you see this. i am the original designer of this and you should buy the sticker/shirt from ME. not a bot. please and thank you.
https://t.co/9WJjZ11FCu

[Abi Jenkins @abigailchantal]

@IanMartin This is such a lovely thing to do. Very grateful if you could add Jill Jenkins to the list. x

[Abi Jenkins @abigailchantal]

@virginmedia But it's been ongoing for three days now. And if there's an issue, why does it initially say everything is fine?

[Abi Jenkins @abigailchantal]

@virginmedia Broadband service has been consistently dropping in and out every 20 mins or so for 1-2 hour periods for the last few days. Initially it says there are no known issues then when you go to check your set-up it says there are local issues. What's happening?

[Abi Jenkins @abigailchantal]

@virginmedia It initially says there are no issues, then when I click through to run tests on my hub/connection it says that it looks like there are issues in my postcode after all.

[Abi Jenkins @abigailchantal]

@virginmedia Yes (although when I just tried with that link it won't load because connection keeps dropping out!) When I then click 'Still having issues' it then says you're aware of a local issue and it's being looked at. It's extremely frustrating as you can imagine.

[Abi Jenkins @abigailchantal]

@Uber_Support Hi, I've just placed an order with a 35% off offer through an email, checked the order price and all was fine but my card has been charged the full amount. How can I be refunded the difference?