Ben Jones

Technologist. Tinkerer.

[Ben Jones @AchillesBen]

@Revolut realise I’m only repeating what millions have said already but they have the worst customer service of ANY “financial institution”. I have asked them to provide statements for an account I previously held but they continue to prevaricate. Awful.

[Ben Jones @AchillesBen]

BEWARE: Anyone with @tesco_insurance insurance should really consider switching. It has been 10months since a leak from flat above caused this but @Tesco have delayed, obfuscated and attempted to wriggle out of a legitimate claim they would undoubtably pass on to other party.

[Ben Jones @AchillesBen]

Unless you want to face the same situation I have can I recommend you avoid #tescoinsurance and #aed like the plague unless you want to waste money paying for an insurance policy only for them to deliberately delay and obfuscate to deliberately avoid a legitimate claim.

[Ben Jones @AchillesBen]

@RevolutApp is not trustworthy. Do not let them have your money. More than 5 days to close my account and counting. I assume you will be paying me interest on the money you are earning and I am not?

[Ben Jones @AchillesBen]

@RevolutApp 72hours and counting. Trying to close account but they prevaricate and all the while earn interest on my money they are holding hostage. Shame on you.

[Ben Jones @AchillesBen]

@RevolutApp lost another previously loyal customer. Terrible customer service bordering on financial piracy. Just joined @wise and recommend others do too.

[Ben Jones @AchillesBen]

@RevolutApp been 72 hours that they have held over £30k while earning interest themselves and blocking me access to my own money. Happy to accept the transfer in but not allowing me to move out. Shame on you.

[Ben Jones @AchillesBen]

@RevolutApp holding my money hostage asking me to send photos with a sign. Spent 72 hours answering same questions multiple times whilst they earn interest on my money. Worst customer service ever

[Ben Jones @AchillesBen]

Do not trust @revolut with your money. They accept transfers in without any questions but when you try to move out they block you and hold money ransom

[Ben Jones @AchillesBen]

@OctopusEnergy please help me add a second home to my existing account with you and switch energy supplier. Your support team do not seem to understand how to do this as their instructions don’t work

[Ben Jones @AchillesBen]

Another shambolic day at Terminal 5 with #heathrow once again proving how not to run an airport. If only they knew it would be busy

[Ben Jones @AchillesBen]

@OctopusEnergy when are you going to install some smart meters at my house? I have been waiting quite a while. Thanks. Account 70A39BF2

[Ben Jones @AchillesBen]

@edfenergy why more than 4 weeks after transferring energy providers have you not credited my money back? You are quick to increase customer direct debits when it suits you but when it’s the other way around. I am going to charge interest!

[Ben Jones @AchillesBen]

@bt_uk can you let me know why you have not refunded the credit on my account (GB05246151) more than a month after cancellation?

[Ben Jones @AchillesBen]

@Avis I believe I made a booking with you but have yet to receive any confirmation. And yes I have checked my spam. Could you please let me know? ([email protected]). Thanks

[Ben Jones @AchillesBen]

@OctopusEnergy I have an existing account with you (70A39BF2) [email protected] but want to also transfer over an additional meter in my house. I don’t seem to be able to do this online? Please can you help?

[Ben Jones @AchillesBen]

@HeathrowAirport Why don’t you sort out your queues at arrivals? This has been weeks now. Complete ineptitude or you simply don’t care?

[Ben Jones @AchillesBen]

Land at Heathrow early. Of course jetty isn’t ready. Then it breaks. Then they take 45mins to off board us via buses. Congratulations @HeathrowAirport @yourHeathrow for continuing to being the worst experience

[Ben Jones @AchillesBen]

Usual shambles @Gatwick_Airport if only I had a job as predictable as working out how many staff I needed for X planes and Y passengers on any given day. Not exactly AI #muppets

[Ben Jones @AchillesBen]

How do @BritishTelecom not have a working website 24/7. They should be ashamed.