@MyMaybank Hello! What is the best option to speak to customer service rep? I tried to email and they advised me to call the hotline. No response. And when someone finally answered, I was put on hold for 22 minutes. I tried again and was put on hold for 35 mins.
@flyPAL Any update on PR2377? The ground crew said they have no update from you? We’res supposed to depart at 20:00 pm. It’s already 20:33 and we have no idea what’s going on?!?
@AerLingus I have a race on Sunday morning and my running shoes and running-related stuff (including my airpods) are in my luggage that you mishandled.
@AerLingus If I don’t receive it in London, and then it gets delayed again in Scotland, then you would have to deliver it to Dubai. Save us all the time, manpower, and money and arrange the delivery asap.
@AerLingus I have a race tomorrow and will head to Scotland after. I really don’t have the time to wait. If it doesn’t reach me, it will take another long process to move it to Scotland.
@AerLingus I have tried calling your customer service 3 times today. No one is picking up and been on hold for 15, 21, and 17 minutes. Can I please get an update? I sent you all my details.
@HeathrowAirport I tried calling three times and no one is picking up. On hold for 15-21 minutes. It arrived at Heathrow Airport apparently and no one is giving me update. Now, it had a bigger chance of getting lost.
@HeathrowAirport How long does it take for LHR staff to deliver a delayed luggage? My delayed luggage arrived yesterday morning in the airport and it seems that it was just sitting there and no one has actually started the process of returning it to me.