Aditya Garg

An observer. Trying to keep it simple.

[Vivek Parihar @vparihar]

@IndusIndGenIn @tkhanna2001
While you spend lakhs on “Forward Together” campaigns and Mother’s Day ads, real policyholders are being harassed.I bought the Engine Protector add-on for water damage.
My BMW X1 was destroyed in Pune floods on 2 April 2026 — stuck in traffic with my 5-year-old daughter inside. No exit possible. You rejected Claim 3126131814 as “Gross Negligence”.

60+ days later: Still no surveyor report
Still no evidence of negligence
Only endless generic template replies from your team (“we are looking into it”)

@tkhanna2001
— is this what “Forward Together” means for customers who pay premiums in good faith?Tweet 3/7

[Vivek Parihar @vparihar]

A genuine question for @IndusIndGenIn and

On 2-Apr-2026, Pune witnessed severe flooding, hailstorms, and complete traffic paralysis.

My BMW X1 suffered engine damage during this event.

Facts:
✔ Engine Protector add-on was purchased
✔ Vehicle was trapped in traffic
✔ Vehicles were stranded ahead and behind
✔ No practical route of exit
✔ Family including my 5-year-old daughter was with me

After ~50 days of silence, the claim was repudiated citing:
❌ "Gross Negligence"
❌ "Consequential Loss"
Yet the policy specifically provides Engine Protector coverage for water ingress related damage.

My question is simple:
If Engine Protector does not apply in a genuine water-ingress situation during an extreme weather event, then under what circumstances does it apply?

Even today:
Surveyor findings have not been shared
Technical basis for negligence has not been disclosed

Grievance questions remain unanswered

Requesting a fair senior-level review.

@COmbudsmen @irdaindia @jagograhakjago @BMWInfinityCars

#IRDAI #BimaBharosa #InsuranceOmbudsman #ConsumerRights #Insurance #BMW #PuneRains #CustomerExperience #indusind

[Pinaak ✈️ @pinaak_co]

Reimagining travel.
Check here for more details: https://t.co/euEeyj7H19

#Travel #TravelIndia

[Aditya Garg @adityaundefined]

Never buy costly phones from Amazon. They have fake sellers on their platform. I was duped and my money wasn’t refunded as I missed the window by few days.

[Deepak Bopanna @dpkBopanna]

Bengaluru Techie orders a smart phone from @amazonIN gets a stone tile instead. FIR registered. The Samsung Galaxy Fold 7 cost him 186,999. He recorded the unboxing on video, amazon has issued a refund, but cops continue probe.

[Aditya Garg @adityaundefined]

@ananya_birla discovered your brand Lovetc through social media. My wife Loved the product but I want to let you know that your Support Team is pathetic. For this Business to grow product and Customer service are equally important. You are clearly lagging in the latter.

[Aditya Garg @adityaundefined]

@RelianceDigital Hi Ashutosh, I booked the service and paid for it as well. Still nobody came to attend. Now I received a call from Reliance Customer care and they asked my to cancel my service request because my AC is under brand warranty. I don’t understand what am I supposed to do.

[Aditya Garg @adityaundefined]

Having hard time with @RelianceDigital customer service. They are taking advantage of customer by quoting exorbitant amount for AC repair. On their app they show another price and their representative quote something else on phone

#CustomerExperience #resQ #ScamAlert

[Aditya Garg @adityaundefined]

@RelianceDigital Hi Shreya, someone called me and told me that her senior will connect with me to resolve but again nobody connected with me. So so so disappointed with Reliance Customer Care. #CustomerSupport #Disappointment

[Aditya Garg @adityaundefined]

@RelianceDigital I have to say, what pathetic customer service from @RelianceDigital customer support. Nobody even care to contact.

[Aditya Garg @adityaundefined]

@RelianceDigital I would also like to know how much you charge for wall mounted AC stand, floor AC stand and AC gas refilling?

[Aditya Garg @adityaundefined]

@RelianceDigital These are the services and IDs

[Aditya Garg @adityaundefined]

This is pathetic and harassment by them. It is mostly practised by most banks once loan is taken.

[ruchi kokcha @ruchikokcha]

Dear @pnbindia please tell me why is your staff at PNB housing finance limited Sector 31 Gurugram is not allowing me to submit the DD for home loan closure on 2nd July when it is clearly mentioned that I can submit it between 2-17th of the month. The staff is adamant that I submit it on 3rd. Given that 3rd July is the last date and any issue will cause a recalculation of the amount. To avoid issues related to this, Why can’t I submit on the 2nd itself? Or this is a new way to harass the customers and means to extort extra amount from them?

[Aditya Garg @adityaundefined]

@apurvamayank @amazonIN They @amazonIN @AmazonHelp already lost a customer. Learnt a life long lesson not to buy expensive items from Amazon. Btw, bought a new phone from a @RelianceDigital who assured me they don’t fool their customers like this.

[Aditya Garg @adityaundefined]

@AmazonHelp @amazonIN .@amazonIN @AmazonHelp Rather than holding the seller accountable, I am told nothing is possible. I don’t think I will ever be able to trust to buy anything costly from Amazon. I don’t know if items sold are genuine or fake.

#customerService #fraud #samirkumar #amitnanda

[Aditya Garg @adityaundefined]

.@amazonIN (part 1/2) I recently bought a phone frm Amazon on 18th May which got delivered on 21st May. The phone started showing problems of heating and poor sound quality. On 4th June it showed major problems with screen. When diagnosed, it was identified that phone was…

[Aditya Garg @adityaundefined]

@AmazonHelp .@amazonIN @AmazonHelp I connected multiple times with all the teams that Amazon suggested to connect. They kept on escalating my concern and finally said the same thing that nothing can be done. No help after wasting so much time. Amazon is allowing to sell used phones as new…

[Aditya Garg @adityaundefined]

@AmazonHelp Hi Sadrushya, I have spoken to an Amazon representative and explained the issue. He has assured me that he will escalate it to his higher management because it is an issue with seller selling used phone to me as a new phone. This is serious concern and damages the trust I have.

[Aditya Garg @adityaundefined]

@AmazonHelp Venu, sellers are selling used items through Amazon. Luckily I got to know it because phone malfunctioned within 15 days. Ideally you should ask the seller how did this happen! My problem is not why phone got damaged but why I was sold a used phone? Don’t you see a problem here?

[Aditya Garg @adityaundefined]

@AmazonHelp If you see the diagnosis report, the purchase date is 22nd April whereas the phone was purchased on 18th May on Amazon by Me. Clearly, the seller sold me a used phone. How is this not something that Amazon should look into? You need to hold the seller accountable.

[Aditya Garg @adityaundefined]

@AmazonHelp I have already reached out to manufacturer. The item is deemed out of warranty because the issue is not within warranty. If they repair the phone it will be chargeable. My issue is that the diagnosis report clearly says phone got activated on 22nd April while I bought it in May.