Alice Fitzsimons

[Alice Fitzsimons @afitzsimons_]

@Hermesparcels why is it impossible to get a response from you???

[Alice Fitzsimons @afitzsimons_]

@Hermesparcels you have multiple parcels of mine that you had been holding since 24 Dec and have had no update in over a week. As usual it is impossible to get hold of anyone and have wasted hours on your useless chat bots. Can someone contact me ASAP to resolve, this is a joke

[Alice Fitzsimons @afitzsimons_]

@Hermesparcels I'm missing multiple parcels which you've had at your depot for over a week now. I've wasted hours of my morning on your chat bots &phone line which just repeat the info i can already see via tracking. Can someone contact me asap this service is a joke (as usual)!

[Alice Fitzsimons @afitzsimons_]

@TonyHomewood @panny_antoniou @pritipatel @England What are those political overtones? Please elaborate why people find them offensive

[Alice Fitzsimons @afitzsimons_]

@JosephJoseph anybody out there??

[Alice Fitzsimons @afitzsimons_]

@JosephJoseph I am trying to get in touch about a refund on return shipping costs due to an extremely poor quality item. Your phone line isn't operating and nobody has responded to my email for over 3 days. Can someone please contact me ASAP.

[Jonathan Pie @JonathanPieNews]

Oh, fantastic. Our PM will be jetting off all over the place in something that looks like a prop from the Spice World movie.

[paul bassett davies @thewritertype]

There is no discernible reason why Oliver Dowden is our Culture Secretary. The average pot of yoghurt has got more culture than him.

[Alice Fitzsimons @afitzsimons_]

@Hermesparcels @liss_dolledup @Lauren94932116 So what is the purpose of them working with you, a delivery service who's literal job is to ensure parcels are delivered successfully????

[Alice Fitzsimons @afitzsimons_]

@Hermesparcels @markmywords16 What's the point in doing that when you never get a response? Every single time I have a delivery from Hermes something goes wrong and it takes days of wasted time to sort out. Maybe you should just have proper customer service???

[Alice Fitzsimons @afitzsimons_]

@hm_custserv I've just been hung up on by your customer service while trying to follow up on a missing order after waiting on hold for 20 mins. I'm really shocked. Bad enough that you use Hermes who claim to have delivered stuff which they haven't. Can someone contact me urgently

[Alice Fitzsimons @afitzsimons_]

@OfficialPLT_CS i paid for next day delivery and just got a message saying they missed me even though I’m sat at home. This is a joke can someone sort it out and contact me ASAP - people don’t pay for next day for no reason, I obviously need it for tonight!

[Alice Fitzsimons @afitzsimons_]

@OfficialPLT i paid for next day delivery and just got a message saying they missed me even though I’m sat at home. This is a joke can someone sort it out and contact me ASAP - people don’t pay for next day for no reason, I obviously need it for tonight!

[Alice Fitzsimons @afitzsimons_]

@HabitatUK you need to cancel your contract with @Hermesparcels and find a better courier service

[Alice Fitzsimons @afitzsimons_]

@Hermesparcels I have had yet another issue with your delivery service - I’ve had to take time off work and cancel plans three times this week for a parcel which still hasn’t arrived

[Alice Fitzsimons @afitzsimons_]

@British_Airways I think that spending less time sending unhelpful platitudes on twitter and more time actually dealing with and responding to customer issues would be a great start!

[Alice Fitzsimons @afitzsimons_]

@British_Airways I've been on hold to your customer service for over 40 minutes trying to get an update on a complaint I submitted over 2 weeks ago with no response... this is just ridiculous. Can someone please get in touch with me urgently.

[Alice Fitzsimons @afitzsimons_]

@British_Airways I had to spend hundreds of pounds to get myself out of a situation caused by your company, and as yet haven't even been able to get an acknowledgement, let alone an apology or any compensation

[Alice Fitzsimons @afitzsimons_]

@British_Airways That's fine but the fact that there is no communication of this fact, no updates and no ability to even get through to your customer service team is beyond unreasonable.

[Alice Fitzsimons @afitzsimons_]

@British_Airways Yes of course I do - I have lost hundreds of pounds due to this and still haven’t revived any information on how to resolve this?

[Alice Fitzsimons @afitzsimons_]

@British_Airways currently stranded in Bologna being told I cannot be flown home until Sunday, nobody is able to tell me how much I can be refunded if I choose to cancel, and I probably won’t receive compensation - this is appalling