Andy Cohn

Global VP of Product Management @ Mastercard

[Andy Cohn @ahc11]

Yet another #fail from @Ticketmaster -- I was in queue for PTTP26 25 mins before and at 10:05 am this was still my experience. #BreakThemUp

[Baltimore Orioles @Orioles]

GOING, GOING, GUNN

[Andy Cohn @ahc11]

@Ember_Tech your team should really respond to people when you almost burn their houses down. The power adapter for the coaster melted. My outlet is unusable. Your support is missing in action. Poor form.

[Andy Cohn @ahc11]

@Verizon I commend you on your consistency – having been a customer in someway since the early 2000s you never disappoint. @VerizonSupport always finds a way to let me down and not follow through.

[Andy Cohn @ahc11]

@FortniteStatus the app won’t load on my son’s Xbox. We try multiple times and each instance the loading image appears and after 30 seconds the app crashes. Forced quit. Restarted Xbox. Checked for updates. Same result.

[Andy Cohn @ahc11]

Pretty sad that neither @Xfinity nor @XfinitySupport responded. Continues to make clear that they don’t care.

[Andy Cohn @ahc11]

When a brand you rely on puts you through the wringer to prove you returned something, & you’ve spent dozens of hours with support agents who treat you like you’re on trial, have no empathy, & fail to call back as promised, how do you handle it? I’m talking to you @Xfinity

[Andy Cohn @ahc11]

Poor form @JetBlue … tonight’s flight from BOS to DCA — plane is here. We were supposed to take off at 7:10. At 7:20 you tell us that the pilots are coming from Buffalo but their flight hasn’t taken off yet and won’t be here until 8:30 - 8:40. Really??? You didn’t know earlier?

[Andy Cohn @ahc11]

@TRONITY_IO I started a trial yesterday for my Ford Mach-E and the data has never synced even with an active FordPass account. Please assist as I love the concept.

[Andy Cohn @ahc11]

@Ford can you assist? I was told by @BangOlufsen that they do not support the I’m-vehicle speakers or audio system and that I should reach out to you. Please assist. Thanks

[Andy Cohn @ahc11]

@BangOlufsen Your 10-speaker system in my new @Ford Mach-E doesn't come close to meeting my expectations. I have to say I'm quite disappointed. My last two vehicles had Harman/Kardon and JBL, and they both blew yours away. Please get in touch with troubleshooting recommendations.

[Andy Cohn @ahc11]

Is this going to stop?

[Andy Cohn @ahc11]

@Ticketmaster @TMFanSupport really? I’ve been in the waiting room for > 1hr for @Imaginedragons sale & it counted down to < 1 min. And now it went back up min by min to 7 mins and counting!!! How am I going to tell my 2 sons who are huge fans they’re not going to see it!

[Andy Cohn @ahc11]

9 minutes now

[Andy Cohn @ahc11]

@Ticketmaster @TMFanSupport Still going. I’m so frustrated. How do you feel about the state of your business?

[Andy Cohn @ahc11]

This is not ok and you went before congress after the TS debacle. What have you done? Seemingly nothing #Monopoly #antitrust

[Andy Cohn @ahc11]

@Ford I’ve replied in DM. Thank you.

[Andy Cohn @ahc11]

@Ford are there issues with FordPass? Since I got my vehicle a week ago I’ve been unable to set charging or departure times via the app, they can only be done in the vehicle. I’ve tried logging out, uninstalling, all to no avail. Please assist

[Andy Cohn @ahc11]

I’ve been beta testing @Apple iOS builds since they opened up the developer program and 16.6 has been buggier than any I can remember. Constant crashing of the phone and springboard have rendered my phone useless.

[Andy Cohn @ahc11]

@waze in my Volvo on “Waze on Google built-in” how do I change the units from km to miles? And km/h to mph?