@BritishGasHelp I would loved to know when the fault will be resolved, Kev? By migrating my account you have broken the Smart functionality. And now I can’t manually update the readings online as that functionality has been removed. Meaning that I have to call or take to this platform
@BritishGas since migrating my account onto a new billing platform, my Smart meters have stopped sending readings. No one can advise when this will be fixed. To make matters worse, you have switched off the online manual function for me to submit these for my Electricity. Help!!
@BritishGasHelp Hi Kev. You have been working on this fault since February. 5 months later, no one can tell me how long it will take to resolve. It’s a key fundamental of a smart meter that doesn’t work!! I have given my reads whilst on the phone chasing the fault
@BritishGasHelp why have a help line if you don’t give advisors the tools to help? Smart meter isn’t sending readings since the billing system change (downgrade). No SLA on the resolution. No investigation/resolve for the paying customer
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