Al Hopper

Husband & Dad of 2 princesses. #CX #CustServ #PMP #PMO #projectmanagement innovator.

[Al Hopper @AlHopper_]

HOT TAKE: Your #AI efficiency gains in project delivery may be quietly defunding your #leadership pipeline.

Here's what the data says — and what the organizations getting it right are doing differently 👇
#CX #ProjectManagement #FutureOfWork

[Al Hopper @AlHopper_]

@jtwatkin @CXAccelerator @justinmrobbins @jennysuedempsey @Patrick_SaaS @TomTseki @LeslieO @NealTopf @Ens0204 @customerisfirst The internet is forever…

[Al Hopper @AlHopper_]

Full article here 👇https://t.co/mPock32dJX h/t @PMInstitute @GetReworked @HarvardBiz @pmsolutions_usa

[Al Hopper @AlHopper_]

HOT TAKE: Your #AI efficiency gains in project delivery may be quietly defunding your #leadership pipeline.

Here's what the data says — and what the organizations getting it right are doing differently 👇
#CX #ProjectManagement #FutureOfWork

[Al Hopper @AlHopper_]

@CXAccelerator @justinmrobbins @jennysuedempsey @Patrick_SaaS @TomTseki @jtwatkin @LeslieO @NealTopf @Ens0204 @customerisfirst That was the beginning of a great many big things to come 🤠

The beard works so much better 😂😂😂

[Al Hopper @AlHopper_]

Can I get something back @AskPlayStation ? Some type of acknowledgement that you are at least looking into the question? 4 hours and counting with nothing? Not a great #custserv experience for paying customers…

[Al Hopper @AlHopper_]

@AskPlayStation I was playing @helldivers2 on the family console w/shared PSN+ w/my login profile last night. This morning the game is locked. I have new PSN+ on same ps5 & same login. If I buy again using my same PSN on new +account do I keep my progress & in-game purchases?

[Al Hopper @AlHopper_]

@AskPlayStation I was playing @helldivers2 on the family console w/shared PSN+ w/my login profile last night. This morning the game is locked. I have new PSN+ on same ps5 & same login. If I buy again using my same PSN on new +account do I keep my progress & in-game purchases?

[Al Hopper @AlHopper_]

@AskPlayStation before I buy ANOTHER @helldivers2 on the same @PlayStation will I get to keep my progress using the same PSN account? I was sharing my daughter’s family account and had to get my own subscription and now the game I have over 1100 hours in is locked. 😠

[Al Hopper @AlHopper_]

@MarkC_289 @charlieputh So far it’s lived up to his performance: boring and over produced

[Al Hopper @AlHopper_]

@MarkC_289 ol’ @charlieputh butchered the #nationalanthem with the first 5 cords 🫣

[Al Hopper @AlHopper_]

@GeraldoRivera @GeraldoRivera you probably should stay out of military affairs! Remember when you got kicked out of Iraq? @UnsubscribeCast never forgets

[Shawn White 🇺🇸 @Scraps_the_Dog]

@Johnny_Joey This is Geraldo Rivera

[Al Hopper @AlHopper_]

@AmericanAir Done! See ya on the other side.

[Al Hopper @AlHopper_]

@AmericanAir any chance I can score an upgrade on my upcoming flight to match my brother in first class?

[Al Hopper @AlHopper_]

@TheComicHunter @jesserker @bikespoke @ideabloke @katyb_spencer @BrendaMKramer @twigliot @joshmccormack @GabrielSurfCat @TedBauerMedium @BigGreenPen @Susanmvh @LexxAstar @nplusg @DreaVilleneuve @plainwildcatfan @JoeBugBuster @kavita1010 @MissingATrick @JimCanto @casciatowriting @WhyoDanno @DFHobbs @marksalke @HRwhale @CallieGoodwin @LizJostes @polerix @kilby76 @AnOrchidInBloom @Toby_Metcalf @llake @matageli @SocialRoadTrip Thought about it just to get the handle, if not to add it to the list of rarely used accounts I have already.

[Al Hopper @AlHopper_]

@MarshaCollier Not an improvement at all. What’s the opposite of that again? #marketingtrends

[Al Hopper @AlHopper_]

The Leader’s challenge: meeting your team where they want to be and how they want to be while still being the leader…

The Bruce Lee Theory: Balancing Service and Extreme Ownership https://t.co/e3s4guSUB1 via @YouTube

#LeadershipDevelopment #cctr #Management #custserv

[Al Hopper @AlHopper_]

@ChristinaSBG Statewide outage. Even seen some folks talking about it being down in other states.

[Al Hopper @AlHopper_]

The @CXAccelerator dropping knowledge and bringing #cx #servantleadership together at #callcentercampus

[Al Hopper @AlHopper_]

My team is who I work for. They inspire me to be better and more consistent so here’s the 1st article in my newsletter on #linkedin https://t.co/aEd7CaIPz2 #servantleadership #custserv #cx #cctr

[Al Hopper @AlHopper_]

#purduehlobalproud class of 2024!

[Al Hopper @AlHopper_]

@milguy23 It’s possible. #coffee is very personal in every way, from the grower to the wholesaler to the roaster to the brewer and finally the consumer. #custserv has to be priority at every level. If 1 link breaks the cup is ruined.

[Al Hopper @AlHopper_]

A9 #custserv

Ethically, companies have to embrace being stewards of the data & all that means. We have to protect our customer data as a priority. Applying data science to said data to truly understand customers is next. That’s not boxing them in, it’s helping via understanding

[Marsha Collier @MarshaCollier]

Q9 | #custserv

With the growing emphasis on data-driven decision-making, how have companies leveraged customer data to improve service quality, and what ethical considerations have emerged in this context?