altafiber

This account is used to notify customers of major service outages only & is not monitored. For support, news and other information, follow @altafiber.

[altafiber @altafiberstatus]

Service Update: The hardware issue impacting services for some Fioptics TV customers has been resolved. Services should now be working properly. If you are still experiencing issues, please reboot your set-top box by unplugging it from power for 30 seconds and plugging it back in

[altafiber @altafiberstatus]

Service Alert: A hardware issue is impacting services for some Fioptics TV customers. If you have rebooted your set-top box or logged out of the TiVo app, you may be unable to reconnect until the issue is resolved. Our teams are working to restore service as quickly as possible.

[altafiber @altafiberstatus]

There are no major outages at this time. If you’re experiencing an issue, our support team is here to help. Call 513-566-4101 (24/7) or chat online at https://t.co/9rO58EgoPG (Mon–Fri: 7:30 AM–9 PM | Sat–Sun: 10 AM–7 PM).

[altafiber @altafiberstatus]

@DoremusJessup42 Hi Joseph - We are sorry to learn that you are experiencing an outage with your services. Please send us a DM with your Acct. Number so that we can check on this for you. Thanks!— Mae

[altafiber @altafiberstatus]

@JBtotheBeat Hi– We are sorry to learn that you have not had a great experience. We would be more than happy to assist in any way that we can. Please send us a DM with your Account Number. Thanks! –Mae

[altafiber @altafiberstatus]

@Christian45243 Hi - We are sorry to learn that you are experiencing an outage with your services. Please send us a DM with your Acct. Number so that we can check on this for you. Thanks!—Angi

[altafiber @altafiberstatus]

@User1163448 I would be happy to check on this outage for you, Please send a DM with your account number or full address. Thanks! Angi

[altafiber @altafiberstatus]

@rmgoalie5 That's great to hear! If there is anything else we can help with, please let us know! ~Angi