Amber Matthews

Service designer | design researcher | creative technologist | unashamed sports nut. I have a black belt in a martial art but I don't bite. Say hi.

[Pavel A. Samsonov @PavelASamsonov]

Scenario: a team does 1 week of research to validate a decision, and ends up disproving their initial set of assumptions.

In output-based org culture, that team is now a week behind.

In outcome-based org culture, that team is now a week ahead.

[Amber Matthews @ambermatthews]

What a legendary season. Chapeau, @FERRANDPREVOT #PFP #likeaboss #rainbowstripes

[UCI @UCI_cycling]

Gravel 🌈
MTB XCO 🌈
MTB XCC 🌈
MTB Marathon 🌈

Four UCI World Titles in less than two months for @FERRANDPREVOT 🇫🇷 😱

[Daniel Moser / profile inactive @_dmoser]

NEW STUDY ➡️

If everybody cycled🚲as much as the Dutch, global carbon emissions would drop by nearly 700 million tonnes per year.

This mammoth figure exceeds the entire carbon footprint of most countries, including the UK, Canada, Saudi Arabia and Australia.

📸@modacitylife

[Amber Matthews @ambermatthews]

A beast, I'd say. Totally glued to this final climb of a quite superb race. More please. #tdff
#TDFF2022 #WatchTheFemmes

[Le Tour de Franz @leTourdeFranz]

Pour finir en ✨beauté ✨
#TDFF

[Amber Matthews @ambermatthews]

Almost as though she's enjoying the pain. What an amazing ride by AVV. Chapeau. #TDFF #TDFF2022

[Le Tour de France Femmes avec Zwift @LeTourFemmes]

🏁 26km

🇳🇱@AvVleuten is still alone in the lead.

🇳🇱@AvVleuten est toujours seule en tête.

#TDFF #watchTheFemmes

[Amber Matthews @ambermatthews]

"Maybe they are in possession of a report titled All The Things We Need To Know. That still isn’t enough." 👏🏼

[Amber Matthews @ambermatthews]

“HMW may occasionally spark creative discussions in corporate conference rooms, but it also obscures structural problems…” #designthinking #equity https://t.co/OLB6hbqcFJ

[Amber Matthews @ambermatthews]

A thread I enjoyed reading for the perspective (as I did the original post by @jjg for context). #ux #elders #reflection

[Actually, @eaton]

this is the best opening to a technical book the world has ever seen and i will fight anyone who says otherwise

[Amber Matthews @ambermatthews]

Designing (good) services requires commitment. In that vein, please read this: it may be considered long, but it is oh so worth your time. #servicedesign #ethics

[Lou Downe @LouDowne]

The biggest influence on our lives are services, but we live in a world that is completely unprepared for the impact of them - on us, society and the planet.

I wrote about why we need a new kind of service literacy now, what it is and how we get there

https://t.co/5bhsYqsWdL

[Amber Matthews @ambermatthews]

Extremely happy to "see" (sadly geo-restricted here, so following mostly by live text rather than video) #ParisRoubaixFemmes happening at long last, but this is ridiculous.

[Allen Holub. https://linkedIn.com/in/allenholub @allenholub]

Saying "the system is so complex that documentation is essential" is the wrong answer to the complexity problem. The correct answer, IMO, is to reduce the complexity of the system. "Simplicity—the art of maximizing the amount
of work not done—is essential" 1/2

[Amber Matthews @ambermatthews]

@MerriamWebster "Once upon a time, a giant star was dying." - Henry Gee, A (Very) Short History of Life On Earth: 4.6 Billion Years in 12 Chapters, 2021

[Amber Matthews @ambermatthews]

Quite. Also a fantastic opportunity to recall Dana Meadows: "God grant us the serenity to exercise our bounded rationality freely in the systems that are structured appropriately, the courage to restructure the systems that aren’t, and the wisdom to know the difference!"

[Allen Holub. https://linkedIn.com/in/allenholub @allenholub]

In systems thinking, the problem of where to set the boundaries is an interesting one. A car, for example, is a system that transports you from one place to another, but where is the boundary of that system? 1/5

[Amber Matthews @ambermatthews]

@AmberCadabra Happy Birthday from Hong Kong! Here's to many more years of fierce love. 💪🏼

[Amber Matthews @ambermatthews]

These kind of threads make me glad Twitter increased the char limit. How many do you recognise in the current public discourse around the pandemic? (Hint: Too many)

[Sahil Bloom @SahilBloom]

Logical fallacies are errors in reasoning that undermine the quality of an argument.

THREAD: 20 common logical fallacies to learn, identify, and avoid:

[Amber Matthews @ambermatthews]

Particularly interesting to delve into this further in an APAC region which is home to some of the most dense urban environments (and rather a lot of shiny glass buildings housing extremely dense workplaces) on the planet...

[Dan Hill @cityofsound]

(Ignore the stuff on “symmetry laws”—no such ‘laws’—but otherwise some useful starting points for ongoing research here) https://t.co/9Zcyd8XCkO

[robert shrimsley @robertshrimsley]

Firms offering golf lessons to female staff to deal with the career cost of lost networking is a bit like the Titanic offering passengers swimming lessons when they should be teaching the crew iceberg evasion

https://t.co/v9sw38CI4V