@EE I already did, 3x and none of them seems to know what to do as they say thereโs no fix for it and thereโs no ETA on when the fix will be available.
Hi @EE. Any update on error 712 when setting up the handoff feature for iPhone? Been trying for days and your agents doesnโt seem to know what to do when I called them multiple times.
Hi, @EE. Why am I getting this error when setting up handoff between my iPhones? Called the number provided but the agent claimed he canโt so anything about it. I am already on your Unlimited Full Works for iPhone plan.
@EE Thanks for the response @EE, but I already called your tech team and the agent said he canโt do anything about it as the feature is new. ๐คท๐ป
Hey @meeteve - need to raise an issue with you.
Could support please get in touch to sort out whatโs happened here? Is there not supposed to be a thermal cutout in this?
Even if not, the fuse should have gone. Disappointed and would like to discuss.
@nuki_smartlock I purchased the Pro 4 as a flagship model and also added Nuki Guarantee Plus to obtain an extended warranty. As the Pro 4 is no longer available, you have offered me a Nuki Smart Lock Go as a replacement for a defective device. I find this unacceptable.
would be the fair and appropriate solution.
Please review this case and confirm whether a Pro 5 (or another suitable Pro-series model) can be supplied.
I would like a clear explanation of why a Nuki Smart Lock Pro 5 is not being provided as the replacement instead. Given that the Pro 4 is unavailable and that I hold an active Guarantee Plus, offering the current flagship (or an equivalent higher-tier model)..
The Go is an entry-level product and represents a clear downgrade from the Pro series I originally bought and paid for โ especially given that I invested in the extended warranty coverage.