Andrea Adam

Love animals, especially my #cats. #Running, #scuba, #art & #SocialMedia enthusiast. #Marathon finisher. Popcorn addict. #Kilimanjaro climber.

[mediaprofile @MediaProfile]

Very Meta that our first post on #Threads is all about Threads…see what we did there? 👀

Looking forward to learning and growing with you all in this new space! ⬇️ https://t.co/LWTEoneZza

[Andrea Adam @andie_mo]

@BarronWheelbar1 @RockStarMedic1 @Uber_Support We don't have the cash option in Canada, but the extra fees and charges still come through. Currently trying to get them to define and correct whatever the hell a "mistimed" fee is...no details whatsoever and amounted to a 30% mark up.

[Andrea Adam @andie_mo]

@BarronWheelbar1 @RockStarMedic1 @Uber_Support Well I guess I don't get why they offer a service they can't fulfill. I won't be making the same mistake twice I can tell you.

[Andrea Adam @andie_mo]

@bethmacdonnell

[Justin Hardie @OrangeHardie]

@Uber_Support Your chat support ghosted me. 3rd person I've spoken with...

[Andrea Adam @andie_mo]

@OrangeHardie @Uber_Support Having the same experience - still trying to get a resolution and will not be using again. Feels like they're run by bots. Good luck!

[Reuben Farnsworth @RockStarMedic1]

@Uber when you tell someone they have a scheduled ride reserved at 0245 in the morning and give a driver name, then say nevermind at 0240….. Poor business model. Luckily, @lyft picked up the slack and took care of me.

[Andrea Adam @andie_mo]

@RockStarMedic1 @Uber_Support Same experience! Hope they do more for you, they basically told me too bad and then charged me an additional $20 after the fact. Still waiting on the remainder of that charge to be refunded 🤬

[Andrea Adam @andie_mo]

@bethmacdonnell Have not, but here to creep on the feedback 😜🙃

[Andrea Adam @andie_mo]

@Uber_Support @theyknowdano I think their response proves they can't do better. Customer service suckssss.

[Andrea Adam @andie_mo]

@shishr2812 @UberEats @Uber @Uber_Support It's gotten so bad! They don't even look at the info they request, just push out canned responses. Hope you're able to find an alternative option!

[Andrea Adam @andie_mo]

@milindkpatil10 @Uber_Support Best of luck! They're outright lying to me about booking fees and refusing to fix a refund discrepancy of less than $5. These are the hills they want to die on.

[Andrea Adam @andie_mo]

@jussCookiiee @Uber Sounds about right. They're withholding a full refund from me claiming booking fees, when those are clearly accounted for elsewhere. Their customer service is a mess. Canned responses all day long.

[Andrea Adam @andie_mo]

@sk86Joon @Uber @Uber_Support I do not, but hope you can find an alternative! They've really gone downhill since they gained market share, and don't seem to care about their consumers at all anymore. The hidden fees and added charges after the fact are rampant.

[Andrea Adam @andie_mo]

@diegopdutra @Uber_Support Best of luck! Know it's challenging bc they seem so convenient, but I've had one too many bad experiences lately and looking through complaints I'm seeing it as a frequent issue.

[Andrea Adam @andie_mo]

@amonkeyfishfrog @Uber @Uber_Support It's actually so disappointing. Tried to give them the benefit of the doubt, but after being fed the same canned response repeatedly I'm over it. I will however be relentlessly tweeting about it until I get a response. Best of luck to you!

[Andrea Adam @andie_mo]

@_carasmith @Uber Yahhh they definitely shouldn't even offer this service. It's a joke. Hope they do something for you, but they're ghosting me over less than $5 so hopes aren't high. I won't be using again.

[Andrea Adam @andie_mo]

@PowellStyron @StarbucksCare @UberEats Best of luck! They're ghosting me over a refund of less than $5 after lying about booking fees. These are the hills they want to die on. I won't be using them again, personally. Unethical thieves.

[Andrea Adam @andie_mo]

@SisterHandsaker @Uber Good luck! They're ghosting me now over a refund of less than $5. Now they have a strong hold across markets they don't care about their customers at all. I recommend canceling. They're the worst.