@VerizonSupport The phone was originally purchased from Verizon online. It’s an iPhone 17 pro.
I’ve never been lied to and thrown around like this by a company before. This has been crazy.
I actually rebooked my flight because I was given assurance that the Verizon store would be able to help.
@VerizonSupport your support has been killing me. I have been told for the past 3 days that I could have a special exception for a phone unlock. I check back with support and they say it never happened, write another ticket and then it happens again. Can someone help?
@VerizonSupport I called Verizon up again today, they said they were sorry, that this was a big mixup and that they finally got it approved and it was processing. It’s now been about 6 hours, still no unlock.
@VerizonSupport I told him I was already at the airport and was depending on this since Friday, as where I am going is unsafe. He said there were no other options. I ended up REBOOKING my flight for tomorrow, went to the Verizon store and they looked at me like I was crazy…
@VerizonSupport I spoke again to someone else, they finally were able to get some administrative approval, I got email confirmation and they said the phone would be unlocked immediately. That never happened, I called again and the tech guy said I needed to go to a Verizon Store.
@VerizonSupport rep told me that he got the unlock approved. After a day I saw nothing, spoke to someone (yesterday), they said the unlock was approved and would only take a few hours. I called today and they said that this never happened, and this is when I was about to board the plane.
@VerizonSupport So I got on with Verizon chat support on Friday after finding I have to travel for an unexpected international work trip (it was supposed to be today). I asked if it was possible to have my phone unlocked (I work in security) to get an eSIM there and after some back and forth...