Andy Middleton

[Andy Middleton @andyjmiddleton]

My pick to win the @KentuckyDerby is Catching Freedom #PTPRosesContest

[PTP @PTPCX]

In this article, we delve into the intricacies of modern customer loyalty rewards programs, outlining three fundamental insights that retailers need to grasp to thrive in this dynamic environment https://t.co/mIJr4xI6Vt

[Andy Middleton @andyjmiddleton]

My pick to win the #KentuckyDerby is Max Player. #PTPRosesContest

[PTP @PTPCX]

Gartner predicts by 2023, more than 60% of customer service engagements will be delivered via digital and web channels. Let us walk through what’s changing in the contact center, how to move forward & how your customer self-service strategy needs to change https://t.co/gdIsLPQRv2

[Andy Middleton @andyjmiddleton]

#JustSayNoToDonaldAndJoe

[Bret Weinstein @BretWeinstein]

Twitter suspended #Unity2020's account for amplifying #JustSayNoToDonaldAndJoe as President Trump was accepting the Republican Party's nomination. Pull back the curtain and see how we got here: vague rules and selective enforcement are the duopoly's best defense. Heads up, @jack

[Andy Middleton @andyjmiddleton]

Actionable and positive. #Unity2020

[Bret Weinstein @BretWeinstein]

The #darkhorseduo plan to rescue the Republic that I discussed with @joerogan is in motion with lots of support The plan's official hashtag is #Unity2020. Have a look, and please spread the word. This can work but we have to move fast!

https://t.co/GIaj9brzDq

[Andy Middleton @andyjmiddleton]

My pick to win the #KentuckyDerby is Game Winner. #PTPRosesContest

[Andy Middleton @andyjmiddleton]

Insightful and useful!

[PTP @PTPCX]

PTP recently hosted a Master Class at IQPC’s Contact Center Week Executive Exchange. We took participant input to create infographics highlighting emerging channels. Check them out: https://t.co/0aXgTBknCr

[Andy Middleton @andyjmiddleton]

My pick to win the #KentuckyDerby is Good Magic. #PTPRosesContest

[Andy Middleton @andyjmiddleton]

Come work with us! https://t.co/Frj5F0k1vO

[PTP @PTPCX]

We're hiring! Looking for an experienced Account Manager who can work remotely to help grow our amazing client base.
https://t.co/Y7Py8S2tk3

[Andy Middleton @andyjmiddleton]

My pick to win the #KentuckyDerby is Danzing Candy. #PTPRosesContest

[Andy Middleton @andyjmiddleton]

Great perspective on the synergies between retail online and in-store. https://t.co/5pAnGM7ddD

[PTP @PTPCX]

Brick & Mortar stores struggle to provide a seamless #custexp across marketing, sales & #service: https://t.co/yRqHL9QtgP

[Andy Middleton @andyjmiddleton]

@Teleflora Should I be disappointed with the arrangement? Would you be disappointed? See the picture. What will you do about it?

[Andy Middleton @andyjmiddleton]

@Teleflora succeeded at sales (left), but failed at service (right) and failed the customer. #FixCX on #Valentines

[Andy Middleton @andyjmiddleton]

Reducing customer effort improves customer service, so why am I cutting the salad myself? #FixCX @OldHomestead

[Andy Middleton @andyjmiddleton]

Great CX is prompt service, not unnecessary questions and trite conversation. #FixCX @EncoreLasVegas

[Andy Middleton @andyjmiddleton]

@PeelAdultCredit What is the email address for the Adult Credit Program? I have a question,but [email protected] is invalid.

[Andy Middleton @andyjmiddleton]

@choppen5 Thank you very much. I may have missed it, but where can I find the VF for the Twilio call center softphone?